XPENG

【27届校招】海外保修培训生-马来/菲律宾

XPENG  •  Onsite  •  7 hours ago
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Job Description

【27届校招】海外保修培训生-马来/菲律宾
广州
正式
生产 / 制造 / 加工 - 汽车销售与服务
职位描述
1、售后技术运营协助
协助对接经销商、服务网点处理车辆维修、故障诊断等日常技术咨询;跟进车辆疑难问题,同步协调总部技术团队提供方案支持。
持续记录市场高频故障、质量案例,配合落地技术宣讲、产品整改、车辆召回等售后专项;整理各类技术资料、维修指引同步给到渠道,参与新车上市配套技术材料筹备工作,学习整车售后技术服务体系。
2、 保修索赔辅助跟进
协助跟进保修单据核对、流转及结算全流程,对照公司规范校验渠道索赔材料;整理索赔数据与故障规律,梳理潜在产品质量问题。
联动总部质量、保修团队完成案例核查,配合开展渠道索赔规范复盘,在保障客户服务体验的基础上,学习售后成本管控逻辑。
3、经销商对接与培训支持
长期对接各网点售后团队,处理技术、保修相关对接事宜;协助落地统一售后运营标准,筹备面向技师的技术培训、线下分享会。
收集一线市场售后反馈,整理优化建议,积累渠道运维与客户服务经验。
4、 数据汇报与流程优化学习
整理保修、技术故障、渠道运营相关材料,协助输出周期性售后报表;参与售后技术、索赔相关标准流程梳理优化。
职位要求
1、 本科及以上学历,汽车工程、机械工程或相关专业。
2、 具备良好的分析和解决问题的能力。
3、 具较强的沟通和协调能力。
4、 精通微软办公软件和ERP/DMS系统。
5、 能够在快节奏、跨职能的环境中独立工作。
6、 英语流利。
投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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