XPENG

【26届校招】服务运营培训生

XPENG  •  Onsite  •  2 months ago
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Job Description

【26届校招】服务运营培训生广州正式市场 - 营销策划职位描述1、负责客户服务体验问题的挖掘、拉通解决方案;
2、负责客户服务流程的制定、迭代与优化,提升服务效率、服务质量、客户体验;
3、负责跨团队、跨部门合作推动解决方案落地,前置预防问题发生,高效解决问题;
4、通过数据识别业务问题,向合作的业务方提出解决需求,确保问题及时、有效解决;
5、与一线服务团队、产品、销售、售后等业务中台部门紧密合作,推动客户问题的快速解决。
职位要求1、本科及以上学历,市场营销、企业管理、客户服务等相关专业优先;
2、具备较强的服务意识和问题解决能力;
3、具备较强的数据分析能力,能够通过数据发现问题本质并提出解决方案;
4、逻辑思维、沟通能力、重点关键信息抓取能力强;
5、责任心强,具备良好的抗压能力、执行力、跨部门沟通能力和团队合作精神,积极主动,具备较强的学习能力和创新意识;
6、熟悉并熟练使用客服系统及办公软件;
7、对新能源汽车或科技领域感兴趣,有汽车、互联网、电商、科技等行业客户服务经验者优先。 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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