Job Description

Salesforce Platform Specialist & Analyst - Hyderabad, India

Job ID#: 26-2252

Location: Hyderabad, India

Who We Are
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

What We Do
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.

What you do:
As a Salesforce Platform Specialist & Analyst, you will leverage advanced administration and development skills to optimize and enhance the Salesforce ecosystem while ensuring alignment with institutional goals. This dual role involves configuring, customizing, and building scalable solutions using declarative tools and programmatic development, as well as integrating external systems to drive operational success. You will also gather and document business requirements, collaborate with stakeholders, and produce clear, high-quality documentation to support end-users, administrators, and developers. By combining technical expertise with analytical and communication skills, you will play a key role in maintaining Salesforce Sales Cloud, Service Cloud, and Education Cloud, improving student engagement, and fostering a sustainable, high-performing CRM environment.

Key Responsibilities
Flow & Custom Development

• Design, develop, and optimize Salesforce Flows following best practices for scalability and maintainability.
• Build advanced custom solutions using APEX, Lightning Web Components (LWC), and other programmatic tools.
• Develop and maintain integrations with external systems using REST/SOAP APIs or middleware platforms.

Defect Resolution & Platform Stability

• Perform root cause analysis and implement long-term corrective solutions.
• Troubleshoot and resolve defects in Flows, APEX classes, and LWCs to ensure platform stability.
• Continuously optimize code and configurations for performance and scalability.
• Provide expert-level technical support and guidance to internal teams.

Requirement Gathering & Solution Design

• Collaborate with stakeholders to gather, analyze, and refine business requirements.
• Translate business needs into actionable technical specifications and scalable solution designs.
• Participate in backlog grooming to ensure user stories are well-defined and prioritized.
• Document requirements, acceptance criteria, and design considerations clearly and thoroughly.

Process Mapping & Documentation

• Lead refinement workshops to understand objectives, current processes, and desired outcomes.
• Create business process models, workflow diagrams, and data flow maps using Lucidchart, Visio, or Draw.io.
• Develop and maintain end-user guides, admin manuals, SOPs, and training materials.
• Document Salesforce configurations, custom objects, workflows, reports, dashboards, and integrations.
• Ensure documentation remains current with platform updates and institutional process changes.

Cross-Team Collaboration

• Serve as a liaison between functional teams (Admissions, Student Success, Alumni Relations, Finance) and technical teams (Admins, Developers, IT).
• Work closely with Salesforce administrators, developers, and solution architects to define system functionalities and integrations.

Preferred Qualifications
Experience & Background

• 5+ years of Salesforce experience, including at least 2 years in a development role.
• 3+ years of experience as a Technical Writer and/or Business Analyst in a Salesforce environment, preferably in Higher Education.
• Experience supporting enrollment, student records, advising, alumni relations, or advancement teams.

Technical Skills

• Strong proficiency with Salesforce declarative tools (Flow, Process Builder).
• Advanced experience with APEX, SOQL, and Lightning Web Components
• Solid understanding of Salesforce data model, security model, and governor limits.
• Experience with REST/SOAP integrations and CI/CD tools (Git, Copado, Gearset).
• Familiarity with Salesforce documentation tools (Confluence, Google Docs, Lucidchart, Visio).
• Working knowledge of Salesforce APIs, Apex fundamentals, or MuleSoft (preferred but not required).

Platform Expertise

• Experience with Education Cloud, Student Success Hub, Experience Cloud, Admissions Connect, or HEDA
• Strong understanding of Service Cloud, Omni‑Channel, Case Management, Knowledge, CTI, SMS, and Chat integrations.
• Knowledge of Salesforce best practices for scalability, performance, and secure development.

Soft Skills & Methodology

• Excellent written and verbal communication skills.
• Strong analytical and problem‑solving abilities.
• Ability to work independently and manage multiple priorities.
• Familiarity with Agile/Scrum methodologies and tools (Jira, Azure DevOps).
• Commitment to continuous learning and staying current with Salesforce releases.

Preferred Certifications

• Salesforce Certified Administrator (ADM‑201)
• Salesforce Advanced Administrator
• Salesforce Platform Developer II
• Salesforce Certified Business Analyst
• Salesforce Education Cloud Consultant

Equal Employer/Veterans/Disabled

Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.