XPENG

【26届校招】服务大区管理培训生-深闽大区

XPENG  •  Onsite  •  15 days ago
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Job Description

【26届校招】服务大区管理培训生-深闽大区厦门、福州、泉州、深圳、东莞实习生产 / 制造 / 加工 - 汽车销售与服务职位描述负责所在大区内直营和授权售后门店的管理,包含售后门店日常客户接寺、维修车间流程优化、客诉处理和满意度提升、门店经营优化等;根据部门培养规划,按需在门店接待岗、车间管理岗等进行轮岗学习,实际了解一线门店运营实况。
1.服务保障:
①在导师指导下,协助分析门店服务运营中出现的具体问题,进行根因析并提出初步改善建议;
②支持区域和门店落实公司的安全管理措施;
2.客户体验:
①通过系统学习用户全生命周期旅程,识别关键体验触点;基于公司制定的体验标准,提出流程改善建议
②通过客户VOC挖掘业务管理问题及客户真实需求,提出合理化改善建议并协同支持落地;
3.经营管理:
①通过解读门店及区域的日常经营报表,理解业务经营逻辑并提出合理建议,支持区域/门店改善落地;
②了解区域市场竞争环境及用户需求特点,挖掘日常经营改善和优化点。职位要求"1.本科及以上学历(2026届应届毕业生),汽车类、机械工程类、工商管理类专业优先;;
2.熟练使用Excel/PowerPoint,具备基础数据分析能力,具有汽车行业或互联网、新零售相关实习经验优先;
3.持有车辆驾照优先,可适应高频次区域差旅;
4.热爱汽车与科技行业,对智能电动汽车趋势有敏锐洞察;自驱力强,抗压能力优秀,能在快节奏环境中高效执行。" 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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