XPENG

售后体验策略主管(24/25届)

XPENG  •  Onsite  •  4 months ago
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Job Description

售后体验策略主管(24/25届)广州全职营销服板块职位描述职位描述
1、快速了解汽车行业基础业务,深入一线门店了解售后服务流程;
2、基于业务监控指标体系,协助中台进行门店指标分析或深度的专题分析,定位问题并寻求解决方案;
3、协助建立和维护售后服务运营的数据报表,确保数据的准确性;
4、与售后运营团队紧密合作,理解和解读业务需求,为业务决策提供数据支持;
5、协助制定服务标准条款及检核评分体系,组织门店检核并跟踪整改闭环;
6、识别售后典型客诉案例,剖析流程/机制断点问题,拉通区域/门店复盘改善,完善流程体系。
职位要求
1、学历要求:本科及以上学历,统计/精算,机械/汽车工程,计算机/信息工程等相关领域经验优先;
2、软件技能:熟练使用办公软件,能够高效完成相关任务;
3、个人素质:具备良好的沟通协调能力,有较强的责任心,工作认真细致,具备良好的团队合作精神;
4、熟悉新能源汽车售后满意度提升策略,有相关方法论及实践经验;
5、有良好的方案策划能力,具备独立承接项目策划到落地全流程闭环能力;
6、具备良好的沟通能力、跨部门协同、资源整合能力,结果导向,抗压能力及自驱力强。职位要求-- 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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