Job Description
Plan, prioritize, organize, supervise and forecast the activities of the Benefits Team in the administration and delivery of benefit program services and general office support. Ensure compliance with Federal, State and Organizational policies, procedures that govern benefits laws, rules and regulations.
How you will contribute:
Benefit Program Oversight: Supervise staff in the delivery of benefit program administration and services involving health and life insurance, flexible spending accounts, retirement programs, disability case management to include Worker’s Compensation, leave programs and FMLA. Provide leadership to staff in the deliver of written and in-person communications to employees and their dependents on various topics to include new employee orientation, open enrollment sessions. Monitor and assists in resolution of issues involving benefit eligibility, claims handling, application for benefits and coordinates with statewide benefit program administrator. Escalate issues as needed to HR Manager attention. Attends local and statewide meetings.
Maintain Confidentiality: Maintain strict confidentiality regarding personnel matters and disclose protected information only to those with an official need to know.
Program and Related Office Support : Supervise staff to provide timely assistance to HR Consultants. Provide support to Talent Acquistion and file documentation, references and criminal history checks (including fingerprinting services), and DMV checks, and candidate communications. Support management in acquisition of administrative temporary clerical services through state contracts.
Retirement Administration: Counsel employees regarding benefit programs to meet their needs for retirement planning. Implement and develop various communication techniques for the employee population. Review notification letters from VRS and ensure employees retiring receive all necessary forms and extended coverage information. Consult with employee regarding health coverage, options and costs and required time to notify. Answer questions about continuation of other benefits and disability credits. Submit disability credit balances to shared services for processing in Cardinal. Ensure payroll coordinator has calculated leave payout. Track retirement applications in process and those that are completed. Ensure accuracy of VNAV data and support VNAV coordinator during the reconciliation process. Prepare cost letters for purchase of prior service.
Transactions and Records Management: Ensure appropriate documentation and authorizations are received prior to submitting transaction data to shared services. Ensure associated documentation is placed into the respective employee personnel file. Adhere to payroll and other organizational deadlines for submitting transaction data. Comply with Departmental guidance on Cardinal. Coordinate directly with related HR staff and management to resolve issues. Complete leave certifications for all classified employee separations or transfers from Central Office.
What will make you successful:
Ability to determine response priorities and information sharing to obtain the best benefit available to customer.
Ability to effectively communicate with diverse groups of internal and external customers, verbally and in writing.
Ability to establish effective working relationships to resolve issues and to provide timely and accurate informational responses for different audiences.
Ability to maintain confidentiality at all times and to model and manage such behavior for others.
Ability to organize and prioritize multiple tasks and to implement strategic elements in an changing highly charged HR environment, as well as plan and communicate those changes.
Ability to travel to attend meetings and events.
Ability to work independently, form sound business decisions and meet project deadlines .
Knowledge of insurance benefits and leave processes, disability, retirement, worker’s compensation programs, staffing actions, and related areas which affect transaction processing and benefit administration.
Knowledge of laws and regulations pertaining to HR and benefit program delivery .
Knowledge of supervisory and human resources principles and practices including hiring, discipline, performance management and employee development.
Minimum Qualifications:
Ability to develop database reports and spreadsheets for tracking purposes.
Ability to supervise benefits staff providing consultant services to employees on a full range of core HR benefits programs.
Knowledge of the principles and application of disability benefits, return to work processes and case management.
Knowledge of the principles and practices of HR Benefits Programs (VSDP, VRS, Health Insurance, HIPPA, FMLA, WC, ADA) and experience in administration, to include payroll coordination.
Skill and experience in transaction processing, system operating requirements, security setup and administration.
Skill and experience with word processing and spreadsheet software.
Additional Considerations:
A combination of training, experience or education in Human Resources, Business Administration, Public Administration or related field desired
Experience in the core HR functional areas to include Employee Relations in benefits, State Benefits, Training and Facilitation.
Experience in working with workflow applications and electronic document management.
Experience supervising staff providing HR services.
Knowledge and expertise with Commonwealth of Virginia Human Resource Systems (Cardinal, Page Up, etc.).
Prior experience working as a benefit analyst or in an HR function.
SHRM-CP or SCP; or PHR or SPHR; or CBP desired.
Valid driver’s license to operate state vehicles in performance of duties or to attend meetings or training.
Click below to learn more about the Competency Model associated with this Position:
Competency Model
Physical Requirements
Physical Requirements
VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
VDOT Code of Ethics
Standards of Conduct
Physical Requirements
Physical Requirements
VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.
Please be aware all VDOT positions require pre-employment screenings. These screenings may include the following:
- Fingerprint based Criminal History Background Check
- DMV Record Check
- Work History Verification
- References
- Pre-employment physical
- Drug screen
