Ministry of Justice UK

23727 - Principal Product Manager

Ministry of Justice UK  •  National City, CA (Hybrid)  •  4 hours ago
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Job Description

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Salary

The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725. Your salary will be dependent on your base location

Working Pattern

Full Time, Flexible Working

Vacancy Approach

Cross Government

Location

National

Region

National

Closing Date

11-Nov-2026

Post Type

Permanent

Civil Service Grade

Grade 7

Number of jobs available

1

Reserve List

12 Months

Job ID

23727

Descriptions & requirements

Job description

HM Courts and Tribunals Service

Job Title: Principal Product Manager

Grade: G7

Directorate: Digital Technology Services (DTS)

Location: National

Contract Type: Permanent

Working Pattern: Full-time/Flexible Working

This is a full-time position only due to the nature of the role however compressed hours will be considered.

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Level of Clearance: To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. For further guidance click here

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. In addition, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

If you’re interested in developing a career with a real purpose, please apply.

Job Description

As a Principal Product Manager, you will champion the delivery and continuous improvement of a major product and define, own and solve problems. You will use your knowledge of user needs and business goals to frame problems, set priorities and to drive your delivery teams to deliver continuous improvement. You will be responsible for developing the overall vision and strategy for a major product, working with other product managers and through engagement with senior stakeholders (both internal and external), user researchers and content designers, cross functional product teams and technical strategists, and the delivery of that vision, through time. Your work will impact across DTS, HMCTS and the external reputation of the organisation through effective management of products.

You will have a deep knowledge of product management techniques and will have developed expert skills. You will provide direction and empowerment to multidisciplinary teams, ensuring return on investment and execution of the vision.

You will understand where the product for which you are responsible fits within the overall HMCTS landscape, how it fits with other services and with common components and the dependencies it has on other teams and technology. You will ensure that all the relevant services to support the product are in place.

As a Principal Product Manager, you will lead and support product managers responsible for products in a particular area of HMCTS business. You may line manage them, support their professional development and be involved in recruitment.

Your role as Principal Product Manager will encompass several key responsibilities listed below (but not limited to):

  • Translate business strategy into a clear product vision and roadmap, ensuring services remain aligned to user needs, organisational priorities and evolving business requirements.
  • Deliver products that meet the Digital by Default Service Standard, providing high-quality digital services that meet user expectations.
  • Define and use meaningful performance measures and metrics to drive continuous improvement and deliver business outcomes.
  • Lead innovation and technology change, working closely with suppliers and stakeholders to develop current and future capability while achieving value for money.
  • Build and maintain effective relationships with senior stakeholders, suppliers and cross-functional teams, communicating complex issues clearly and influencing decision-making.
  • Lead collaboration across HMCTS, the Ministry of Justice and wider government partners to support joined-up service delivery and shared objectives.
  • Ensure products integrate effectively with existing services and platforms, managing dependencies, risks and transitions across teams and technologies.
  • Provide leadership to Product Managers and multidisciplinary teams, supporting professional development, coaching and recruitment while fostering a culture of continuous improvement and high performance.

Essential Criteria

  • Significant experience working as a Product Manager or Lead Product Manager within a large digital organisation.
  • Accountable for the successful management of a digital product.
  • Ability to work with technical and business stakeholders to develop visions, roadmaps and requirements, and assess and assign priorities.
  • Capability to set direction and methodology while adhering to agreed standards.
  • Prior team management experience, including managing and supporting more junior colleagues and role modelling good practice.
  • Excellent facilitation, negotiation and stakeholder engagement skills.
  • Ability to provide expert advice to stakeholders at all levels.
  • Resilient and experienced in finding solutions to difficult and complex situations.
  • Experience of managing conflict and achieving resolution while considering individual needs.
  • Ability to use creative thinking to develop possible courses of action.
  • Ability to evaluate risks and make judgements on the most appropriate solutions.
  • Experience of problem solving and working collaboratively to deliver at pace.
  • Ability to act independently on day-to-day issues and take a strategic view on operational or policy areas.
  • Evidence of contributing significantly to the achievement of business or policy objectives.

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates

Desirable Criteria

  • Knowledge and experience of Civil, Family and Tribunals digital products and applications.
  • Understanding of the common components and capabilities that underpin HMCTS digital services.

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product Manager Job Family, is a Product and Delivery role at Product Manager level but carries the title Principal Product Manager within DTS.

Stage 1 - Sift:

To apply for this position, you must submit the following as part of your application:

  • An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
  • A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who passed the sift will be invited to interview via Microsoft Teams / At interview stage, you will be assessed against the following Behaviours;

  • Communicating & Influencing
  • Making Effective Decisions
  • Seeing the Big Picture
  • Managing a Quality Service

For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework

For further guidance on the interview process please click here

Important information

Level of Clearance

To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. To meet these requirements, you will normally need to have been resident in the UK for at least:

  • SC - 5 years

For further information please click here

Salary details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Proud to Serve. Proud to keep justice going.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

  • To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
  • To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
  • To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 23727

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Allowance

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.

Job Description Attachment

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Application form stage assessments

Experience

We will assess your experience for this role via the following methods

CV or Work History, Statement of Suitability

Statement of Suitability

Guidance for the Statement of Suitability

Please submit a Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR format.

Evidence of Experience

CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates

Interviews expected early December 2026, subject to change

Behaviours

Communicating and Influencing

Making Effective Decisions

Seeing the Big Picture

Managing a Quality Service

Level of security checks required

DBS Basic

Security Clearance (SC)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Ministry of Justice UK

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Industry
Government & Public Safety
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
2007
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