EXL

2252751-Assistant Vice President

EXL  •  Noida, IN (Onsite)  •  5 months ago
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Job Description

Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience Analyze business processes and assist in identifying problems and mitigating plans for quality improvement Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients Drive Improvement projects and Initiatives, outcome driven and result oriented Well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements Facilitate the sharing of best practices from within and outside the organization and implement them Planning and managing budget and resource allocation for the assigned vertical
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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