This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.
The national salary is £54,148, London salary range is £57,580 - £59,366. Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Part Time/Job Share
Vacancy Approach
Cross Government
National
Region
National
Closing Date
29-Sep-2026
Business Unit
AGY - NOMS Agency
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
1
Reserve List
12 Months
Job ID
22325
Job description
HMPPS is an agency of the Ministry of Justice (MoJ), a major government department at the heart of the justice system. Across HMPPS, all of our prisons, youth custody settings, probation offices and HQ, teams have a vital role in delivering our purpose and outcomes: protecting the public and reducing reoffending. Our vision is to work together to protect the public and help people lead law-abiding and positive lives. Everyone who works in HMPPS has a part to play in making these things happen.
The job holder will have responsibility for the day-to-day operation of a busy casework team. The job holder is expected to have strong generic casework skills, good management skills and, a good understanding of how establishments/probation function.
Given that they often need to draw upon the support and input of policy colleagues across HMPPS /the Probation Service, they need to have an excellent knowledge of the work of these areas and be able to network effectively.
The post holder will manage the team as well as dealing with a number of requests direct. They will be responsible for work effectively across the Unit to meet key business objectives.
They will have responsibility for identifying problematic issues and for ensuring that responses to key stakeholder correspondence are compliant with, and accurately represent, current HMPPS/Probation Service and Ministry of Justice (MoJ) policy.
This is a non-operational HQ based role with line management responsibilities.
The job holder will be required to carry out the following responsibilities, activities and duties:
The post holder will have direct line management responsibility for team of staff. They will be required to ensure that objectives are set and performance is reviewed, with regular reviews to provide honest feedback and support development to meet HMPPS objectives.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
CV – 750 word limit
Statement of Suitability – 500 word limit
Main team location is 1 Ruskin Square, Dingwall Road, Croydon, Surrey, CR0 2WF, but successful candidate can be based nationally.
Preference is full time, but part time and job share will be considered.
Remote working can take place, no set figure for office attendance, but some travel and presence at quarterly team meetings strongly encouraged.
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.
If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.
The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.
-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.
-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays.
-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ
-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work
For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes
-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
-All staff receive security and diversity training and an individual induction programme into their new roles
-All candidates are subject to security and identity checks prior to taking up post
-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS
-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
Contact Information
For any queries or for further information relating to this vacancy, please contact: HMPPSBandCTeam@justice.gov.uk
If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Please quote the job reference 22325
If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Please quote the job reference 22325
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Guidance for the Statement of Suitability
Please provide a statement (maximum 500 words) demonstrating how your skills, knowledge and experience meet the requirements of the Casework Manager role.
Evidence of Experience
CV or Work History, Statement of Suitability
Interview Dates
To Be Confirmed
Communicating and Influencing
Leadership
Making Effective Decisions
Seeing the Big Picture
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
DBS Standard
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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