Job Description

Who we are...
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Inspiring you to become extraordinary in work and life.

What we need…
COCC is seeking an Implementation Specialist who thrives at the intersection of technology, client service, and project delivery. This role is ideal for someone who enjoys solving complex problems, partnering closely with clients, and supporting the successful implementation of financial technology solutions.

What’s in it for you…
COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:
• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs
What you’ll do…
• Act as a primary customer liaison for COCC software products and third party interfaces

• Resolve complex client issues requiring research and technical analysis within established service levels

• Support client implementations, conversions, testing, and system upgrades

• Serve as a subject matter expert and escalation resource for internal teams

• Maintain and monitor ticketing systems to ensure timely resolution within SLAs

• Coordinate with business units, product teams, vendors, and technical resources

• Develop and execute test scripts for new functionality and enhancements

• Gather and analyze client requirements and data for product setup

• Manage implementation timelines, milestones, and client status communications

• Create and maintain strong ongoing client relationships

• Participate in on call and after hours support rotations

• Contribute to documentation, training, demonstrations, and client events

• Adhere to change control, security, and confidentiality requirements

What you’ll bring…
• Bachelor’s degree in Business, IT, or a related field or equivalent work experience

• Minimum of two years of experience in banking or financial services

• Experience with ATM or Debit Card, ACH, Wire, Positive Pay, Account Analysis, or Payments preferred

• Strong customer service, communication, and documentation skills

• Ability to work independently and collaboratively in a fast paced environment

• Strong problem solving, multitasking, and analytical skills • Intermediate proficiency with the Microsoft Office Suite

• Technical aptitude with the ability to learn new systems and tools

• Understanding of relational databases and SQL experience preferred

• COCC INSIGHT or Open Solutions CORE experience preferred

• Ability to handle confidential non public customer information

Salary range for the role is $54,300-$73,500K per year

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.