Ministry of Justice UK

21371 - Crisis & Incident Management Lead (MoJ DOC)

Ministry of Justice UK  •  £49k - £53k/yr  •  National City, CA (Hybrid)  •  1 day ago
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Job Description

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.


General Information


Salary

The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location

Working Pattern

Full Time, Flexible Working

Vacancy Approach

Cross Government

Location

National

Region

National

Closing Date

16-Sep-2026

Post Type

Permanent

Civil Service Grade

SEO

Number of jobs available

1

Reserve List

12 Months

Job ID

21371


Descriptions & requirements


Job description
MoJ Departmental Operations Centre (DOC) Role Profile

Position: MoJ DOC – Crisis & Incident Management Lead

Location: National

Grade: SEO

Contract Type: Permanent

The MoJ Departmental Operations Centre (DOC) manages business continuity, resilience, and emergency response work across the MoJ, providing support to agencies and ALBs/NDPBs, and working with the centre of government to fulfil departmental requirements.

The DOC is led by a Deputy Director and there are three distinct teams – the Corporate Business Continuity Team, the Corporate Resilience Team and an Exercising & Training Team.

Team Overview

This role sits in the Corporate Business Continuity Team, which implements HM Government’s and MoJ’s corporate policies and governance frameworks for business continuity. The team responds to emergency and crisis management situations, ensuring that plans are in place to maintain critical services. The team provides advice and assurance to minsters, the Permanent Secretary, Departmental Management Board, and senior officials. They set overall departmental policy, from which the constituent agencies and business units derive their own business continuity plans. The team supports the MoJ gold/silver/bronze emergency governance structure and the department’s 24/7 activation and alerting arrangements.

, Duties and Responsibilities

Purpose of role:

Provides leadership within the business continuity and resilience function, delivering a robust approach to crisis and incident management in line with the strategic and operational direction of the organisation.

Responsibilities will include the following:

Crisis & Incident Management

  • Leading corporate crisis management work across prisons, probation and courts teams; including review of strategy documentation; maintenance and training of a pool of ‘surge’ volunteers.
  • Coordination of the department’s crisis response system, working closely with functions in other teams. Including:

  • Supporting the department’s Gold and Silver Command secretariats during an incident, providing support and advice to Silver Command leaders.
  • Supporting the response to significant incidents by providing advice and subject matter expertise to ensure delivery includes robust and relevant business continuity considerations.
  • Maintaining guidance and framework materials and duty officer (24/7, 365) rotas.

  • Being MoJ point of contact and representative for the cross-government Crisis Management Excellence Programme (CMEP) including the implementation across all areas of the department.
  • Collating and analysing post incident reports across MoJ business areas, examining areas of repeated incidents, highlighting potential single points of failure, and ensuring that lessons are captured and implemented.
  • Undertake a senior role for any invocation of a full Departmental Operations Centre (DOC) Response
  • Providing relevant management information and subject matter input for paper updates to the Business Continuity & Resilience Governance Board and Finance, Planning and Risk Committee as required.
  • Representing the department during any cross-government crisis response and supporting wider crisis response planning and reviews.
  • Potential for close work with the Cabinet Office COBR Unit in crisis scenarios, and supporting the development of the relationship with COBR Unit when not in crisis response.

Exercising and Training

  • Ensuring maintenance and testing of the department’s arrangements for crisis management.
  • Ensuring standards are consistent, conform to recognised professional and technical standards and are continuously improved to ensure recovery of key business areas in the event of disruption or a major incident.
  • Oversight of the production and delivery of a training and exercise programme for Corporate Gold and Silver responders (Second Permanent Secretary, Director Generals, Directors).

Bridges

  • Acting as the departmental deputy lead in Bridges preparation, exercising and response.
  • Assisting with maintenance of the corporate plan, ensuring that it is in line with the government and Royal Household plans.

Management

  • Management of an HEO, including appraisals and development.
  • Managing the throughput of work; monitoring performance against objectives and budgets; ensuring that priorities are met, and the business plan is reviewed to maintain baseline standards and ensure delivery of targets.
  • Respond to FOI requests, PQ's, minister’s cases, and similar correspondence as necessary.

Expectations of post holder in executing the role

Strong organisational skills are a critical element of this role, as is the ability to prioritise and manage a workload, analyse complex information, present recommendations and make effective decisions.

You must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.

You will support the Department’s 24/7 business continuity arrangements, which may lead to out of hours working during an incident. You may be required to take part in an on-call duty officer rota to respond to urgent issues outside of normal business hours. An allowance is payable, which covers call-out, response and overtime.

Infrequent national travel may be required.

The post holder must have or be willing to apply for National Security Clearance at SC level.

Skills and Experience

Essential:

Strong and demonstrable skills in working across teams and departments, bringing disparate groups together to achieve a common goal.

Ability to work with minimal direction and make risk-based decisions based on the evidence available to you at the time, but also has strong team ethics.

An understanding of risk, governance and assurance activities.

Evidence that you are organised and can run several areas of work concurrently and at pace, whilst maintaining your own wellbeing under pressure.

Experience identifying opportunities for improvement and implementing innovative ideas.

Highly Desirable:

Understanding of the strategic drivers for crisis management and able to align your activities to contribute to the wider organisational priorities.

Ability to encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible; and play an active role in developing talent within the profession.

Experience of designing, developing and leading exercises and/or red-teaming in government; or at least significant experience in participating in a range of exercises.

Experience of working in government responses to critical challenges (for example working with a departmental operations centre or equivalent environment).

You should be able to analyse and interpret data and use it to make appropriate decisions.

Prior experience within a business continuity, crisis management and/or resilience role.

Qualifications & Membership

To have a Certificate of the Business Continuity Institute (CBCI), or Membership of the Business Continuity Institute (MBCI) or a willingness to work towards this.

To have undertaken Cabinet Office Crisis Management Excellence Programme (CMEP) modules one, two and three, or a willingness to undertake these as soon as possible after starting the role.

Success Profiles

  • Working Together (lead)
  • Leadership
  • Changing and Improving
  • Developing Self and Others

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices You can determine your eligibility at https://www.childcarechoices.gov.uk/
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Planand the Civil Service Diversity and Inclusion Strategy

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.


Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 21371

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 21371


Job Description Attachment


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Application form stage assessments

Behaviours
A sift based on the lead behaviour, Working Together, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Behaviours Application Form Question Word Limit

250

Working Together
Experience

We will assess your experience for this role via the following methods

CV or Work History, Statement of Suitability
Statement of Suitability

Guidance for the Statement of Suitability

Please use your Statement of Suitability (no more than 750 words) to describe how your skills and experience make you a suitable candidate for this role.

Evidence of Experience

CV or Work History, Statement of Suitability


Interview stage assessments


Interview Dates

Expected: Early October
Behaviours

Working Together

Leadership

Changing and Improving

Developing Self and Others
Level of security checks required

DBS Basic

Security Clearance (SC)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Ministry of Justice UK

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Industry
Government & Public Safety
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
2007
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