Ministry of Justice UK

21342 - Woodhill Learning Centre Manager

Ministry of Justice UK  •  £29k - £31k/yr  •  Federal Republic of Germany (Hybrid)  •  1 day ago
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Job Description

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.


General Information


Salary

£29,303 - £31,061

Working Pattern

Full Time, Flexible Working

Vacancy Approach

Cross Government

Location

Milton Keynes

Region

South East

Closing Date

11-Sep-2026

Post Type

Fixed Term, Detached Duty, Loan

Civil Service Grade

EO

Number of jobs available

1

Reserve List

12 Months

Job ID

21342


Descriptions & requirements


Job description

Job Title Learning Centre Manager
Grade EO (lateral or on promotion)
Business Group MoJ People and Capability
Contract Type 2 yr Loan/Detached Duty
Team Prison Learning Design & Delivery
Location Regional

About the Role

The Learning Centre Manager is responsible for the day-to-day operation and service delivery of a Learning Centre within Prison Learning Design & Delivery (MOJ People and Capability). The role ensures the centre provides a safe, secure, and hygienic environment, maintaining high standards of facilities and delivering exceptional customer service at all times.

The post holder will promote and maximise the use of the Learning Centre, working closely with the External Venue Manager to ensure efficiency, best value for money, and alignment with the Prison Learning Design & Delivery operating model. They will uphold an inclusive environment free from discrimination and harassment, supporting the training needs of all delegates and fostering a culture of learning and continuous development across the organisation.

Health and safety compliance is a key responsibility, alongside championing wellbeing for staff and customers, ensuring it remains central to all interactions. While the role carries no direct line management responsibilities, the Learning Centre Manager acts as a key point of contact for the centre, ensuring smooth operations and a positive experience for all users.

Main Activities / Responsibilities

• Drive achievement of people-related targets and strategic learning objectives across Prison Learning Design and Delivery.
• Ensure cost-effective, productive, and customer-focused learning environments.
• Champion group values and deliver excellent customer service.
• Manage key internal and external stakeholder relationships; promote facilities to government agencies.
• Maintain a discrimination-free, inclusive learning environment meeting delegate training needs.
• Oversee health & safety compliance, risk assessments, and safe systems of work.
• Manage Learning Centre facilities: safe, secure, hygienic, and fully utilised.
• Handle diary management, event & training bookings and key holding.
• Manage training rooms, ICT systems, and provide support to trainers and delegates.
• Set up classrooms and procure materials/services within budget.
• Respond to customer complaints and requests promptly; drive continuous improvement.
• Act as Fire Marshal and First Aider; conduct statutory fire alarm tests.
• Serve as Vetting Contact Point and Care Team member.
• Deliver management information reports, course evaluations, and utilisation data.
• Ensure data protection and information assurance compliance.

• Review Service Level Agreements as needed.
• Assist with interviews and participate in projects when required.

The duties/responsibilities listed are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Base location and travel requirements

The successful candidate will be based at Woodhill Learning Centre, Tattenhoe Street, Milton Keynes, Buckinghamshire. MK4 4DA. On occasion, travel may be required to other managed Learning Centres.

Person Specification

Essential

• Problem solving with ability to create resolutions
• Excellent organisation skills and written/verbal communication skills.
• IT literate with very good working knowledge of Microsoft applications
• Ability to engage with, enthuse and inspire a diverse range of stakeholders and organisations
• Experience of being able to manage different priorities and remain under pressure

Desirable

• Functional level 2 English and Maths
• Business Admin L3 or equivalent
• First aid trained.
• Care Team trained
• Experience of working across complex groups/organisations

Please note that whilst we don’t assess or score ‘desirable’ criteria, we may consider evidence provided that demonstrates meeting the desirable elements of the role, but only after scoring behaviours and the statement of suitability where there is a need to differentiate between closely scored candidates.

Application process

You will be assessed against the Civil service success profiles framework


Sift

Behaviours


• Making Effective Decisions (lead)
• Changing and Improving

Experience

Please provide a statement of suitability – maximum of 500 words which should cover how you meet the essential criteria listed above.

If we receive a large number of applications, we will carry out an initial sift on the lead criteria of Making Effective Decisions

Candidates invited to Interview

Please note that interviews will be carried out remotely via MS Teams.

During the interview, we will be assessing you on behaviours and strengths from the Success Profiles framework.

Behaviours
• Making Effective Decisions (lead)
• Communicating and Influencing
• Working Together

If you have any queries about the role, please contact: Michelle.Bevins-Davis@justice.gov.uk



Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices You can determine your eligibility at https://www.childcarechoices.gov.uk/
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Planand the Civil Service Diversity and Inclusion Strategy

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.



Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 21342

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 21342


Job Description Attachment


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Application form stage assessments

Behaviours
A sift based on the lead behaviour, Making Effective Decisions, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Behaviours Application Form Question Word Limit

250

Making Effective Decisions

Changing and Improving
Experience

We will assess your experience for this role via the following methods

Statement of Suitability
Statement of Suitability

Guidance for the Statement of Suitability

Please provide a statement of suitability – maximum of 500 words which should cover how you meet the essential criteria listed on the Job Description

Evidence of Experience

Statement of Suitability


Interview stage assessments


Interview Dates

Interviews expected in October
Behaviours

Making Effective Decisions

Communicating and Influencing

Working Together
Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here
Level of security checks required

Baseline Personnal Security Standard (BPSS)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Ministry of Justice UK

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Industry
Government & Public Safety
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
2007
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