2027 Key Technology & Services: Security, Business & Strategy Track Internship-Cleveland, OH

Program Duration:May-August 2027

KeyBank Technology and Services Overview

Key Technology & Services (KTS) is KeyBank’s enterprise shared‑services organization, uniting technology, operations, and servicing functions to support business partners and clients across alllinesof business. As a forward‑thinking team of more than 5,000 talented professionals, KTS brings the future of banking to life by delivering efficient, reliable, and secure technology while driving innovation that creates competitive distinction.

Enterprise Security Services Overview

As part of the KTS Organization, Enterprise Security Services (ESS)offers an inclusive and equitable workforce that empowers our teams to deliver proactive and responsive security and investigative services that protect Key’s communities, clients, and employees. By leveraging a diverse range of expertise - including, but not limited to, information security, operations, and data analytics, we strengthen our ability to identify risks, enhance operational resilience, and provide insights that drive smarter, safer decision‑making. This multidisciplinary foundation enables us to safeguard our organization with precision, innovation, and integrity.

Key Technology and Services Internship Program

Our summer internship program spans 105weeks in duration and allows you to work alongside KeyBank’s experts within Key Technology, Operations & Services (KTS). The internship provides an opportunity to get hands-on experience with our innovative security teams. Our internships will equip you with competitive skills, valuable networking and mentoring. 

Opportunities forIntern placements 

Enterprise Fraud Services (EFS)-Enterprise Fraud Services is responsible for developing Key’s holistic fraud defense strategy and the various related components needed to enhance the effectiveness of Key’s fraud programs.  

Teams Include:Fraud Investigations, Fraud Detection Strategies and Analytics, EFS Solutions, Fraud Operations, Client Prote ction,Client Identity & Access Management

Skillsets:

• Interest in using data to solve problems

• Curiosity about fraud, risk, and banking protections

• Comfortable working with numbers and Excel

• Ability to learn processes and spot improvements

• Clear written and verbal communication

• Collaborative, team‑oriented mindset

• Professional and trustworthy with sensitive information

• Adaptable and eager to learn

Physical Security Solutions-Define and enforce physical security standards, respond to and manage critical events, provide executive security and protection services, conduct assessments, and coordinate electronic and physical security needs for all facilities.

Teams Include:Physical Security Management, Operations Support, Process and Controls, Executive Security

Skillsets:

• Strong multitasking capabilities

• Strategic and critical thinking

• Clear, effective communication

• Strong collaboration across teams

• Analytical problem-solving

Security Portfolio & Issues Management Office-Responsible for supporting Key’s overall Security strategy by providing centralized management of Key’s security portfolio projects and fraud-related compliance issues. We work closely with business, technology, and risk teams to make sure work stays on track; progress is clearly reported, and any issues are identified early and escalated when needed.

Teams Include Security Portfolio Management & Fraud Issues Management

Skillsets:

• Project Management

• Business Analysis

• IT Systems Analysis

• Data Analysis

ESS Business Management-The ESS Business Management team’s primary responsibilities include, but are not limited to, coordinating Enterprise Security Services (ESS) program-level activities for Information Security, Fraud and Physical Security teams (e.g., business unit review, townhalls, business continuity plans, risk surveys, line of business updates, etc.), delivering Security Education & Awareness to employees and clients, and data insights & reporting.

Teams Include:Data & Business Intelligence, Security Education and Awareness

Skillsets:

• Clear written and verbal communication

• Collaborative, team-oriented mindset

• Knowledge of security, fraud, and risk concepts

• Strong coordination and organizational skills

• Ability to analyze data and produce reports

• Comfortable working across teams

• Detailoriented

• Marketing

What our program offers you:

• Work experience alongside industry experts and professionals on critical projectsor operational support

• Exposure to KeyBank and Key Technology, Operations & Services

• Grow your professional network

• Training and learning opportunities:

• On-the-job training; Excel and PowerPoint, Office 365, Microsoft Teams, SharePoint, VBA

• Enhancing soft skills,business acumen,problem resolution and critical thinking

• Opportunity to analyze customer transaction and profile data to identify Suspicious activity and report to appropriate law enforcement agency

• Opportunities to use industry leading software (examples include: Tableau, ServiceNow, Visual Studio, Jira, Automation Anywhere, Jenkins, PowerShell, HTML, C#, Python, R, SQL, JavaScript, SOAR, SIEM, Proxy, Confluence, XDR, Oracle, Actimize, GCP, SAS

• Upon successful completion of the internship, you will have the opportunity to be considered for placement (after graduation) in our KTS Rotational Analyst Program.Candidacy for the program will be based on skills demonstrated, performance, career interests, internship experience ,and business demand.

Qualifications

• Must have completed at least three years toward a four-year, undergraduate degree program, graduating in May 2028 or December 2027,with focused coursework inOperations, Data Analytics or Data Science, Psychology, Sociology, Statistics/ Mathematics, Intelligence Studies, Criminal Justice, Legal, Finance/Accounting, Business, Marketing, Information Systems, IT Management, Software Engineering, Web Development, Game Design and System Administration, Industrial Engineering, or related majors

• Outstanding academic achievement (minimumundergraduate3.0 GPA)

• Demonstrated leadership and teamwork from past work experience and/or extracurricular activities

• Bring solid analytical, problem solving, communication and presentation skills

• Proficiency in Excel and PowerPoint

• Possess intellectual curiosity, enthusiasm and willingness to learn

Compensation and Benefits

This position is eligible to earn an hourly rate of $25per hour. Compensation also includes a $2,000.00Summer Internship Sign-on Bonus.