Job Description

Overview

Unified Communications (UC) Intern

Network /Inrastructure Information Technology team

(On-Site)

The Unified Communications (UC) Intern provides supervised support for Select Medical’s unified communications environment while gaining practical experience across interconnected communication technologies. The intern assists with routine troubleshooting, documentation, ticket updates, testing, and project activities involving voice and phone systems, contact center platforms, electronic faxing, cloud-based communication services, and supporting network technologies. This developmental role is designed to build foundational knowledge of Voice over IP (VoIP), Fax over IP (FoIP), contact center technologies, telecom carriers and services, wireless networking, and modern communication platforms. Issues may affect an individual user, a location, or multiple facilities; the intern works under the direction of experienced team members and escalates issues appropriately.

Come work with a professional, challenging organization and gain work experience in conjunction with your educational studies. This will be a valuable asset as you explore future career opportunities. The program includes 20 hours of classroom lecture, 460 hours of supervised work experience, weekly reading assignments, learning luncheons, and a tour of one of our local hospitals and outpatient clinics.

Select Medical is pleased to offer the 2027 Summer Internship Program at our corporate office located in Mechanicsburg, Pennsylvania. This 12-week paid internship is designed for college juniors or seniors who wish to study and experience the operations of a health care company with multiple subsidiaries throughout the U.S. We are searching for highly motivated, energetic, mature individuals to assist in project work beginning Monday, May 17, 2027, and extending for twelve weeks, with completion on Friday, August 6, 2027.

The rate is $15.50 per hour.

The internship is on-site in Mechanicsburg, PA. It is not remote.

Responsibilities

• Assist with diagnosing and investigating routine issues reported to the Unified Communications team under theguidance of experienced staff.
• Gather relevant information, reproduce reported issues when appropriate, and document findings to supportroot-cause analysis.
• Work with other IT groups, vendors, and carriers through established ticketing and escalation processes.
• Provide clear, timely status updates to team members and affected users using approved communicationchannels.
• Support assigned portions of small projects, including equipment preparation, inventory, testing,documentation, and implementation activities.
• Respond promptly to assigned incidents and tasks involving software, phones, or network connectivity, and keeprecords current.
• Document customer impact and escalate issues to the appropriate team member when guidance is needed,service targets may be missed, or an issue is severe.
• Maintain accurate communications system records, including equipment inventory, cabling information,locations, software versions, and procedural documentation.
• Assist the Voice/UC engineering team with testing, documentation, and continuous improvement of contact centerand communications solutions.
• Participate in training, team meetings, job shadowing, knowledge-sharing sessions, and other learning activities.
• Follow change management, information security, safety, confidentiality, and departmental procedures for allassigned work.
• Complete other learning activities, tasks, and projects appropriate to the internship as assigned.

Qualifications

You must be pursuing a bachelor's degree in Information Technology and Software Development or a related major.

Your sophomore year must be completed before the internship starts.

Your attendance for the entire internship is required.

Additional Data