About Us

At ANZ, we are driven by our purpose and strive to create a balanced and sustainable society in which everyone can take part and build a better life. Our purpose not only supports our business strategy, it guides the decisions and actions we take every day as we serve individuals, families, businesses and communities.

About the Role

Australia Retail supports ANZ’s largest market, with approximately 15,000 employees serving five million Retail customers across Australia. The division includes Customer Proposition, Personal Channels, Retail Non- Financial Risk, Digital, Strategy & Execution, Data and Analytics, Home Loans and Retail Products.

Led by Pedro Rodeia, the Australia Retail division is instrumental in supporting our customers’ financial wellbeing.

What will your day look like?

As a Retail Summer Intern, you will be exposed to a wide range of development opportunities and experiences in how we serve and work with our customers across one or more of our businesses. You will receive full support and training, and the guidance to help you decide if ANZ is where you want to be. At the end of the internship, you’ll have the opportunity for an early offer into our graduate program the following year.

The program may have you working across the following Retail portfolios:

Customer Proposition

• Shapes how ANZ connects with retail customers across the lifecycle.
• Defines customer strategy, segmentation and customer value propositions (CVPs).
• Drives consistent delivery across channels to lift satisfaction, engagement and growth.

Personal Channels

• Delivers customer experiences across branch, phone, online and operational support.
• Brings together Branch, Proprietary Lending, the Customer Engagement Hub and Service Delivery.
• Supports customers and staff, improving processes for safe, efficient service.

Retail Non-Financial Risk

• Leads non-financial risk management across retail banking.
• Provides remediation, complaints and events management, NFR operations and ASIC matters support.
• Embeds accountability and strengthens customer and regulatory outcomes through strong controls.

Digital

• Shapes and delivers ANZ’s digital banking experience and platforms.
• Leads digital strategy and delivery, design and content, activation and commercialisation, and identity and verification.
• Enables one consistent experience through the Single Customer Front End, supporting Suncorp Bank customer migration.

Strategy and Execution

• Shapes retail direction and turns priorities into measurable outcomes.
• Brings together Retail Strategy, Retail Change, Chief of Staff support, and Safe and Resilient.
• Ensures initiatives are well planned, governed and aligned to enterprise goals.

Data and Analytics

• Enables smarter, data-driven decisions across retail.
• Delivers data management, analytics and insights, and AI and machine learning.
• Builds trusted data foundations for reporting and insights to improve customer and business outcomes.

Home Loans

• Manages and grows ANZ’s home lending business across all distribution channels.
• Leads product management, broker and mobile distribution, and product risk and governance.
• Delivers competitive, customer-focused loans while meeting regulatory obligations and managing risk.

Retail Products

• Owns retail product strategy and experience (excluding Home Loans).
• Holds end-to-end accountability for designing, managing and improving core retail products.
• Improves customer and business outcomes across Deposits and Payments, Cards and Personal Lending, and Wealth and Insurance.

Who makes a good Australia Retail Intern?

You don’t need a banking or finance background to join Australia Retail – you will enjoy collaborating on exciting projects, thrive working in a team, be a strong communicator, enjoy putting forward ideas and deliver at pace. You are passionate about helping our customers meet their needs through creative ideas, data, research, and problem solving – building strong relationships along the way. You are friendly, curious, self-motivated, and keen to build your understanding of how a business operates.

Suitable Applicants

We are looking for well-rounded people who are keen to join a fast-paced, rapidly transforming business environment. Our Australia Retail stream is degree agnostic, we are looking for passion and skills from all study streams.

Interns who go on to become Graduates in our program are from diverse backgrounds but have one thing in common: they’re passionate about our customers and are committed to creating a great customer experience.