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This 10-week summer internship provides students with a unique, hands-on opportunity to gain exposure to Retail Banking while being trained as a Teller. Interns will work alongside experienced branch professionals and rotate across multiple branch locations as a Float Teller Intern, gaining insight into daily branch operations, customer service, and financial transactions. This role is ideal for students interested in business, finance, customer service, or banking careers who are eager to learn in a fast-paced, customer-focused environment.
Retail Banking plays a critical role in supporting customers with their everyday financial needs, including deposits, withdrawals, account servicing, and digital banking education. Through this internship, students will develop foundational knowledge of banking operations, customer engagement, and professional workplace skills while delivering exceptional service to customers.
Deliver a welcoming and professional customer experience by meeting and greeting customers and assisting with their immediate banking needs.
Adhere to established customer service standards and demonstrate empathy, flexibility, and customer-centric problem solving.
Accurately process and balance customer transactions in accordance with bank policies and procedures.
Assist with basic account maintenance and transactional servicing.
Learn and follow cash handling, balancing, and operational procedures.
Support branch operational activities as appropriate (e.g., vault support, ATM servicing, wire preparation, and cash ordering).
Work under direct supervision while developing communication, time management, and teamwork skills.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Additional Position Requirements:
Availability to work for the full 10-week summer program.
Reliable transportation required due to floating between branch locations.
Availability to work Saturdays, as applicable.
Ability to work in a fast-paced, team-oriented environment.
Works under direct supervision with clear guidance and support.
Internship is for a fixed duration, typically aligned with academic schedules (e.g., summer or semester-based).
None
Currently pursuing or had recently completed their high school diploma.
Basic proficiency with Microsoft Office (Word, Excel, PowerPoint).
Strong attention to detail and willingness to learn.
Prior office or administrative experience is a plus.
Strong interest in customer service, business, or financial services.
Strong communication and organizational skills.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $43.16 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Penfield, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
