Job Description

As a successful Hospitality Intern, you will be responsible for assisting with our state-of-the-art VIP suites during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation. This internship will operate from mid-May 2026 to mid-August 2026.

Responsibilities:

• Work under operations manager and food and beverage manager assisting with VIP suite reservations during our Week-Long Experiences.

• Serve as on-site liaison for VIP suite reservations.

• Prepare, maintain, and organize VIP suite supplies.

• Perform all pre-game, in-game, and post-game duties associated to VIP suites (i.e., trash removal, suite monitoring, food & beverage needs, etc.).

• Manage operation of food and beverage cart throughout the week

• Assist food and beverage manager with restocking and inventory for main complex, off-site complex and VIP suites

• Assist as needed with opening and closing procedures of the grill and concession stand

• Assist guests with questions regarding activities and dining in the community

• Ability to problem solve under pressure.

• Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.

• Emulate a positive environment with peers and full-time staff

• Execute basic cleaning duties which include but are not limited to sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash.

• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.

• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.

Qualifications:

Required:

• College student seeking credit or recent college graduate seeking work experience

• Prior experience in a customer service environment

• Outgoing and friendly personality, strong initiative, and high-energy

• Excellent communication skills

• Detail oriented

• Ability to multi-task, efficient time-management skills

• Commitment to work long hours, including weekends, depending on business needs

• Positive and effective leadership and customer service skills

• Ability to work in a team environment with a strong work ethic and positive team attitude

• Team player who can listen and learn

• Reliable transportation

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