Job Description

SME's Co-op assignment begins in mid-May and requires a commitment to work full-time though early-December 2026. There is no minimum number of years of college education to apply for our Co-op program, but our Summer Internships are only available to those who have previously completed a Co-op with SME.

Your Co-op experience begins with an orientation/training period lasting several weeks followed by on-the-job training with full-time SME Team Members.

Responsibilities:

• Provide technical support in an efficient and accurate manner using ticketing system, phone, and in-person support to end-users across multiple offices.
• Regular travel may be required to regional office locations (MI, IN, OH) to provide in office support.
• Document and track user issues and resolutions in the ticketing system.
• Provide technical support for various software applications.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Configure new computers, tablets, desk phones, mobile phones, digital signs, televisions, printers and other equipment as requested.
• Capture and restore computer images.
• Maintain hardware by performing various maintenance and installing updates.
• Troubleshoot video conference systems.
• Properly escalate complex issues to the next level of support.
• Ensure proper recording, documentation and closure of each issue/request.
• Complete procedure or documentation modifications or improvements.
• Maintain Equipment Inventory logs.
• Participate in team meetings and contribute to continuous improvement initiatives.

Requirements:

• Basic understanding of computer systems and networks.
• Competent using Microsoft Office 365, Windows 11.
• Consistently punctual and able to fulfill an 8-hour work day.
• Works well with others as an integral part of a team.
• Self-motivated and works independently with limited supervision, as needed.
• Self-initiative to clarify and verify assignments and to seek help when necessary.
• Communicates clearly, concisely, and with sufficient definition to avoid ambiguity.
• Willingness to learn and take on new projects and responsibilities.
• Successful at time management, prioritizing work, and meeting reasonable deadlines in a challenging work environment
• Ability to reprioritize throughout the day as urgent needs arise
• Strong organizational skills, ability to prioritize, manage workloads, maintain accurate and detailed record-keeping skills, documenting safety concerns, and problem resolutions.
• Comfortable communicating via phone, text, email, and Microsoft Teams video calls .
• Excited to learn new programs/processes/technology and grow professionally
• Has a general aptitude for identifying and resolving complex technical problems, utilizing critical thinking and logical reasoning.
• Demonstrates ethical conduct, maintaining confidentiality and ensuring safety and security in all aspects of work, strict adherence to safety protocols and guidelines, fostering a safe working environment for yourself and others.

Benefits:

• Housing stipend,
• Company provided phone and vehicle,
• Work-boot and safety eye glass reimbursement,
• Paid Time off,
• Tuition reimbursement.

SME's Core Values:

• Honesty and Integrity
• Respect
• Selfless Service
• Teamwork
• Practical Solutions