MOONTON GAMES

【2026届春招】用户运营

MOONTON GAMES  •  Shanghai, CN (Onsite)  •  1 day ago
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Job Description

【2026届春招】用户运营
上海
正式
互联网 / 电子 / 网游 - 运营
发行岗位
2026届春季校园招聘
职位描述
核心职责:
1. 客诉专项问题管理:主导游戏项目中BUG反馈、支付问题、游戏活动、玩家建议等专项客诉的闭环处理,通过多维度数据分析定位问题根源,推动工作流程优化与效率提升;
2. 知识库与培训体系搭建:撰写并动态更新客诉处理流程文档及FAQ,设计分层培训计划并实施客服团队专项技能培训,确保一线响应标准化;
3. 智能化客服系统运营:负责AI自动回复规则配置、工单分级路由策略优化及客诉后台流程搭建,持续提升用户问题满意率与响应时效;
4. 跨部门协同与产品迭代:作为客服部门与项目组(开发/产品/安全)的核心对接人,建立客诉数据周报机制,从用户体验视角输出功能优化建议并推动落地;
5. 团队效能支持:协助管理层完成跨项目资源协调、流程标准化建设及团队能力提升等专项工作;
6.VIP体系搭建:能协助领导完成VIP相关的调研工作,并完成整个体系的搭建。
职位要求
任职要求:
1. 熟悉海外游戏市场客诉特点者优先;
2. 热爱游戏行业,具备至少3款以上手游深度体验经历,熟悉主流品类核心玩法;
3. 英语可作为工作语言,能独立完成英文客诉处理、流程文档撰写及跨文化团队培训;
4. 熟练使用Excel/SQL进行客诉数据建模分析;
5. 具备优秀的跨部门沟通技巧,能高效联动技术团队推进问题修复,过往有成功推动产品功能迭代案例者优先
6. 逻辑清晰,结果导向,能在多任务并行场景下保持高效执行力,抗压能力强;
7. 有AI工具(如ChatGPT/DeepSeek)配置经验,了解NLP训练逻辑及意图识别模型优化方法者优先。
投递
MOONTON GAMES

About MOONTON GAMES

MOONTON Games was established in 2014 and headquartered in Shanghai, China; the video game company is known as one of the pioneers of MOBA Gaming, with millions of international fans worldwide.

Games and esports are part of our DNA and a way of life, and we are committed to nurturing the ecosystem to support our players and celebrate their talents. We have created several national leagues and award-winning tournaments, including the Mobile Legends: Bang Bang World Championship, MSC, and Mobile Legends: Bang Bang Professional League (MPL.

With more than 1,600 employees across various markets, such as China, Indonesia, Latin America, Malaysia, the Philippines, and Singapore, we offer a wealth of benefits to our hires, consisting of veteran gaming, esports professionals, fresh graduates, and even mid-career switches.

In MOONTON Games, you will experience an open working style with a flat structure.

We welcome all applicants passionate about gaming and esports to join us!

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Shanghai, CN
Year Founded
Unknown
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