Job Description

• Administer, maintain, and optimize LAN/WAN, wireless networks, Internet connectivity, and network hardware. • Configure and support core network services (TCP/IP, DNS, DHCP, VLANs, routing, switching). • Monitor network performance, logs, alerts, and capacity to identify and resolve issues proactively. • Troubleshoot hardware, software, wireless, and connectivity problems. • Implement and maintain network security, firewall rules, access controls, segmentation, and updates. • Manage firmware, patches, and system updates; maintain configuration backups. • Install and repair cabling, fiber, and network equipment. • Support VoIP and other network-based telecommunications systems. • Assist with design, planning, and implementation of network infrastructure projects. • Conduct site assessments and maintain accurate network documentation and inventories. • Provide advanced technical support and serve as an escalation point for Technology Support Technicians. • Coordinate with service providers and vendors for troubleshooting and project work. • Participate in disaster recovery, incident response, and cybersecurity initiatives. • Research emerging technologies and recommend improvements. • Respond to outages and perform scheduled maintenance outside normal hours as needed. • Perform other duties as assigned.