Ministry of Justice UK

20013 - Synergy Programme Business Change Lead

Ministry of Justice UK  •  £59k - £71k/yr  •  Federal Republic of Germany (Hybrid)  •  5 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.


General Information


Salary

The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725. Your salary will be dependent on your base location

Working Pattern

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

Cross Government

Location

National

Region

National

Closing Date

28-Jul-2026

Post Type

Fixed Term, Detached Duty, Loan

Civil Service Grade

Grade 7

Number of jobs available

5

Reserve List

12 Months

Job ID

20013


Descriptions & requirements


Job description
Job Title: Synergy Programme Business Change Lead

Grade: Grade 7

Business Group: People and Capability

Contract Type: 2 years fixed term/loan

Directorate: Synergy programme

Team: Synergy Business Change

Location: National

People & Capability Group

People and Capability is here to support the organisation by enabling its people to be the best that they can be. We are continuously reviewing and enhancing the services we provide across the Ministry of Justice (MoJ) to ensure the delivery of high-quality services for our customers.

As a department, we are going through a period of significant transformation and our people services are at the forefront of enabling that change. MoJ People and Capability is a team of 1,400 committed and capable professionals delivering people services across the Justice family. At the heart of delivering these services, are our people.

Information about the MoJ and its priorities can be found at www.gov.uk/government/organisations/ministry-of-justice/about

About the Role

Synergy is a cross-government programme transforming the way we deliver HR, Finance and Commercial services to over 250,000 civil servants in MoJ, Defra, DWP and the Home Office and is underpinned by the Shared Services Strategy for Government. It will simplify the way we do things, join up functions, and free up more of our time for the delivery of some of the UK's most crucial public services.

We are looking for individuals who will need to be flexible, driven, highly organised, be able to see the bigger picture, have a high level of energy and attention to detail with a strong understanding of Business Change interventions. Whilst you will be working in a fast-paced project environment, strong leadership, engagement and interpersonal skills are just as important as project and change management knowledge/experience in what is a challenging but exciting programme.

The role can be based anywhere in the UK and travel when appropriate will be required to support the delivery of the programme.

You will be embedded in the MoJ Synergy Business Change team with a key focus on ensuring the right change management activities and interventions are delivered to support the roll out of Synergy services. You will primarily be responsible for providing a change management interface into a specific area of MoJ, ensuring that Synergy programme change management frameworks, approaches and plans are adopted as appropriate.

We have a number of roles available including:

  • A business change and readiness lead to provide dedicated change management support for change related to the introduction of a new Business Process Services provider and the Synergy Shared Services Hub;
  • A business change and readiness lead to provide flexible support across a range of change management activities.

A priority for all of these roles is to establish, build and maintain professional relationships with delivery partners, leadership and stakeholders of all levels, both internally and externally. You will bring your substantial experience of working on complex transformation programmes into the role, acting as an advocate for the programme and representing the Synergy Business Change team in key stakeholder forums, SLTs and steering groups, creating and leveraging change networks in order to ensure people adopt the required changes.

You will be expected to recognise and respond to changing or conflicting priorities during significant delivery challenges and use your knowledge and professional judgement to provide recommendations for senior leadership to ensure sound strategic decisions are made, which directly impact business services across the programme.This is an exciting role where you will play a part in making transformational change through a smarter, simpler and more efficient technology platforms.

Travel - The successful candidate will be expected to undertake occasional travel to meetings, workshops and away days as required.

Main Activities / Responsibilities

The job holder will be required to undertake the following duties and responsibilities: 

You will have a strong understanding and significant experience of implementing change management strategies and frameworks in the context of large-scale transformation processes. You will be responsible for:

  • Ensuring an end to end change management process is implemented within MoJfollowing the Programme change methodology and is aligned with change activity across the wider MoJ business units;
  • Leading change impacting utilising programme frameworks and approaches, analysing the outputs from change impacting and feeding these outputs into the overarching MoJ change analysis;
  • Leading the development of the change plan for your relevant focus area, ensuring this docks into the overarching MoJ change plan, working with key stakeholders to develop a RACI for change management activity;
  • Identification and development of specific user profiles to be utilised in change impacting and comms and engagement work;
  • Developing the Synergy change engagement plan, working closely with the MoJ Synergy Programme Comms and Engagement lead to ensure coherence and agree strategic priorities;
  • Building a community of Change Champions to support the delivery of change activity;
  • Quickly building trust and credibility through effective relationships with SROs, Sponsors and Leaders confidently challenging approaches and boundaries to drive forward the required changes;
  • Lead robust Stakeholder Management to support organisational change – assessing levels of engagement in Leaders and actively managing to achieve high levels of commitment. 
  • Drive user adoption and business readiness, working with relevant teams to develop personas, journeys and adoption strategies that support sustainable change.
  • Work with Synergy workstream leads with the implementation of readiness projects.
  • Bring insight from the business into the MoJ Synergy Business Change team to help shape approaches and drive effective employee engagement.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Person Specification

Strong evidence of visible and effective leadership, building confident internal and external relationships, including with senior stakeholders, in a complex, fast paced change environment with conflicting priorities.

Experience of navigating ambiguous requirements, adapt to changing circumstances and adverse situations whilst remaining calm and maintaining performance.  

Proven track record of or demonstrable transferrable skills for leading Transformational Change from a Business Change perspective and support the delivery of Business Case benefits and outcomes. Champion the use of best practice project management standards and processes.

The ability to establish and develop productive relationships with internal and external stakeholders, bringing people together to benefit the project.

Essential Criteria

  • Significant experience of operating at senior level within complex organisations, providing visible leadership and influencing senior stakeholders across organisational boundaries.
  • A strong track record of leading large‑scale business change and transformation, with accountability for readiness, adoption and benefits realisation.
  • Experience of navigating ambiguity, managing competing priorities and adapting to changing circumstances while maintaining delivery focus.
  • Proven ability to assess, manage and effectively land business change within a defined function, working in close partnership with programme teams and functional leadership.
Desirable

  • Strong stakeholder management skills, including the ability to build productive relationships, align divergent interests and influence without direct authority.
  • Experience of assessing the impacts of change across policies, processes, roles, responsibilities and ways of working, and translating this into actionable readiness plans.
  • Knowledge and experience of HR policy and practice, including TUPE/COSOP, workforce transition and employee consultation.
  • Knowledge or experience of working within HR, Finance or Commercial functions in a large, complex organisation.
  • Experience of working within matrix‑managed environments and representing functional interests in programme or portfolio governance.

Please note that whilst we don’t assess or score ‘desirable’ criteria, we may consider evidence provided that demonstrates meeting the desirable elements of the role, only after essential criteria is assessed and where there is a need to differentiate between closely scored candidates.

Essential Qualification

Significant Practical Experience, or Working Towards or Qualified in one or more of the following: 

  • APMG Change Management Practitioner
  • PROSCI
  • PRINCE 2
  • Managing Successful Programmes
  • Project Leadership Programme 

Application process

You will be assessed against the Civil service success profiles framework

Sift

Experience

Please provide an anonymised copy of your CV

Please provide a 500-word statement of suitability, outlining how your experience and skills matches the essential criteria and person specification of the job description.

Behaviours

  • Changing and Improving (Lead Behaviour)
  • Seeing the Bigger Picture
  • Communicating and Influencing
  • Delivering at pace

Please refer to the CS Behaviours framework for more details, including by grade:

https://www.gov.uk/government/publications/success-profiles/success-profiles-civil-service-behaviours#why-we-assess-behaviours

If we receive a large number of applications, we will carry out an initial sift on the statement of suitability.

Candidates invited to Interview

Please note that interviews will be carried out remotely via MS Teams.

During the interview, we will be assessing you on Behaviours (as above).

Experience

You will be asked a question assessing your significant practical experience in change management.

Presentation - Candidates invited to interview will be required to deliver a short presentation. Further details and the presentation topic will be provided in advance of the interview.

You will also be asked Strength based questions which are not shared prior to interview.

For any enquires regarding the role please contact toni.burrage@justice.gov.uk


Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices You can determine your eligibility at https://www.childcarechoices.gov.uk/
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Planand the Civil Service Diversity and Inclusion Strategy

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.


Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 20013

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 20013


Job Description Attachment


Select new file


Application form stage assessments

Behaviours

Behaviours Application Form Question Word Limit

500

Changing and Improving

Seeing the Big Picture

Communicating and Influencing

Delivering at Pace
Statement of Suitability

Guidance for the Statement of Suitability

Please provide a word statement of suitability, outlining how your experience and skills matches the essential criteria and person specification of the job description.

Evidence of Experience

CV or Work History, Experience Questions, Statement of Suitability


Interview stage assessments


Interview Dates

Not expected before 14 August 2026
Behaviours

Changing and Improving

Seeing the Big Picture

Communicating and Influencing

Delivering at Pace
Experience
Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed please click here
We will assess your experience for this role via the following methods
Experience Questions
Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here


Other Assessments


Which assessment methods will be used?

Presentation
Level of security checks required

Baseline Personnal Security Standard (BPSS)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Ministry of Justice UK

About Ministry of Justice UK

This is the official LinkedIn page of the UK Ministry of Justice.

This page is not moderated.

To find out more about our work follow us on:

X at www.twitter.com/mojgovuk

Facebook at www.facebook.com/ministryofjusticeuk

Instagram at www.instagram.com/mojgovuk

Industry
Government & Public Safety
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
2007
Social Media