Job Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

We are looking for an Application Support specialist who can help us analyze and solve potential problems that can occur.

As an Application Support specialist, you will have the opportunity to be part of a leading team of App Support specialists and work on projects that make an impact on business.

The team is working in rotation on the following 3 shifts:

• Morning shift 07:00-15:30
• Afternoon shift 11:30-20:00
• Night shift 18:30-03:00

Responsibilities

• Ensure Infrastructure Availability → You'll be responsible for keeping the Pega application up and running across all environments, from development to production, supporting system reliability.
• Manage and Optimize AWS Services → Ensure application availability and performance by addressing performance issues, ensuring service uptime and keeping all integrated and third-party services up to date and secure.
• Coordinate and Execute Daily Deployments → Handle daily deployments across multiple environments, incorporating updates and fixes from the development team to keep systems stable and aligned with the latest code changes.
• Troubleshoot and Resolve Incidents → When issues arise, you’ll investigate, identify root causes and implement fixes on a timely matter to restore service functionality. Collaborate closely with developers through incident reviews and task force meetings to prevent recurrence.
• Support DevOps Best Practices → Use tools like Jenkins or GitLab CI/CD to manage configuration and support a fast, reliable deployment workflow.
• Monitor and Maintain System Health → Set up and maintain monitoring tools such as Dynatrace and PDC to track performance, detect issues early and support stability and scalability.

Qualifications

• A technical background, basic Linux knowledge, good client approach, willingness to learn;
• Willingness to work in a 20/5 rotating shift schedule (day shifts, afternoon shifts and night shifts)
• Experience using ticketing systems and a good comprehension of server infrastructure processes;
• Very good communication skills and high attention to details;
• Capable of recognizing problems and gathering information in order to solve them;
• Strong analytical approach and reasoning skills needed to solve complex issues;
• Proactivity, involvement and teamwork are also of great value;
• Good English skills.
• AWS, Kubernetes and GitHub knowledge is a plus.
• Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes.
• Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result.

Additional Information

As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.