Job Description

1st Line Technical Support - French & English Speaking

Location Ideally, hybrid to Tunbridge Wells, Kent, but flexible for the right candidate

VisionTrack is a leading provider of video telematics solutions, delivering innovative technology that helps fleets improve safety, performance and operational efficiency.

This is an exciting time to join us as we continue to expand our French customer base. We are looking for a fluent French and English speaker to join our 1st Line Technical Support team, supporting customers with technical queries, service tickets and remote troubleshooting across our video telematics products and platforms.

You do not need to be highly experienced for this role. What matters most is that you are technically minded, curious, enjoy working with technology and have a genuine interest in hardware, devices and fixing problems. This could suit someone with some technical support, IT, service desk, electronics, automotive, installation, mobile device, hardware or general technology experience who is keen to develop.

What you’ll be doing

You’ll provide first-line technical support to customers across phone, email and chat, helping to diagnose and resolve issues relating to VisionTrack’s video telematics devices and platform.

Your responsibilities will include:

• Providing technical support to customers in both French and English
• Helping customers troubleshoot technical issues with video telematics products and devices
• Triage and processing of customer service requests
• Accessing footage through our bespoke platform to help identify and resolve reported faults
• Asking the right questions to understand issues and work through possible fixes
• Documenting customer interactions, troubleshooting steps and resolutions within the ticketing system
• Escalating more complex issues to the Technical Support Team Lead where required
• Supporting the occasional Saturday rota, 9am–1pm, maximum once per month

What we’re looking for

• Fluent French and English language skills are essential
• A technically minded person who enjoys solving problems
• A genuine interest in technology, hardware, devices and how things work
• Some form of technical, IT, hardware, electronics, automotive, installation or customer support background

Why join VisionTrack?

You’ll be joining a growing technology business at an exciting stage, with the opportunity to support an expanding French customer base. You’ll receive training on our products and platforms, work as part of a supportive technical team, and play a key role in helping customers get the best from our video telematics solutions.

This is a great opportunity for someone bilingual in French and English who enjoys technology, likes figuring things out and wants to build a career in technical support.