Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.
Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.
Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.
Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.
As a 1st Line Support Engineer, you will be the first point of contact for our managed service customers, delivering professional, friendly, and effective technical support. This role is critical to our service delivery model and customer experience.
You will handle incoming incidents and service requests, resolve common technical issues, and ensure all tickets are logged, triaged, and progressed in line with SLAs. For more complex issues, you will work closely with 2nd and 3rd line engineers, gaining exposure to a wide range of technologies and environments.
This is an ideal role for someone who thrives in a fast-paced MSP environment, is passionate about customer service, and is hungry to learn and progress quickly.
Service Desk Support & Ticket Management
Technical Support
Customer Experience & Communication
Collaboration & Continuous Improvement
At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.
Employee benefits include:
Job Type: Permanent
Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
Full details of Techary’s Equal Opportunity Policy are available upon request.
At Techary, we believe technology should move as fast as your business.
That’s why we deliver “Technology, done differently” redefining how technology is procured, implemented, and supported globally. We challenge the traditional MSP model, providing a truly end-to-end IT solution that helps our customers scale, innovate, and drive growth.
From managed services and security to lifecycle management and global logistics, we partner with customers to ensure their technology isn’t just managed but is a driver of competitive advantage.
This commitment to doing things differently and better has seen us named in The Sunday Times Top 100 Fastest-Growing Companies 2025, a recognition of our team’s dedication and the trust our customers place in us.
Ready to experience a different kind of technology partner?
