Interdot Solutions

1st Line Support (Legal Interact) Supervisor/junior

Interdot Solutions  •  South Africa (Onsite)  •  2 months ago
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Job Description

To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer. To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer.

  1. Log Support Cases
  2. Customer Communication
  3. Call Reduction Initiatives
  4. Version testing
  5. Focus on Contacts in the Legal Interact product set
  6. Solid written and verbal communication skills
  7. Self-management skills
  8. Ability to analyse and troubleshoot
  9. An understanding of Legal Contracts
  10. Receive and log a call on behalf of a client for support to be initiated
  11. Understanding and confirmation of the problem reported
  12. Ensuring that the case is assigned to the correct respondent
  • Matric is a must, tertiary qualification in the legal sector
  • At least 3 years of experience in the legal sector
  • Experience in Legal call centre or IT support
  • Working with deadlines
  • Delivering high-quality customer service
  • Must have prior experience in Contracts and the legal sector
  • Ability to understand and basic methodology around problem-to-resolution troubleshooting

Salary: R15 000 to R20 000

Interdot Solutions

About Interdot Solutions

An agile boutique Recruitment Agency offering reliable and quality recruitment services and candidates. We believe in creating winning teams and attracting talent which aligns to your organisational goals. If you value responsive quality services, faster sourcing turnaround times, building long-term relationships and open lines of communication with recruitment service providers; Interdot is your recruiting partner of choice.

Interdot prides itself on its contemporary, efficient and innovative

recruitment techniques. We value our clients and candidates by carefully selecting the best talent in the market which align with our clients'​ strategies

and operational growth.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
City of Tshwane, ZA
Year Founded
2017
Website
interdot.co.za
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