Job Description

Job Title: 1st line support technician

Location: Bristol

My client, a well-established company in the heart of Bristol is looking for a Technical Customer Support Engineer/Consultant to join their growing team.

This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.

You will be responsible for

• Developing and maintaining a thorough knowledge of the procedures, products, and services
• Liaising with customers and colleagues to troubleshoot, resolve faults and act as an internal point of escalation for technical issues
• Pro-actively handle customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA
• Installation, configuration, and testing of equipment and software
• Configuration of operating system installation on new computers
• Ensuring changes to a customers bill are properly logged and processes are followed
• Undertake training as required

You would need

• To have the ability to work under pressure
• Have excellent written and communication skills
• Ability to organise and manage time efficiently
• Previous experience within a service desk or technical contact center environment
• Have a thorough and professional approach

If you

• Are an excellent team player
• Who likes to represent the team and function to the highest standards
• Who embraces tech and new ways of working
• Who wants to succeed and build credibility through trust and delivery
• Who likes a challenge

And, enjoys spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!