Humnize

1st Line Support Engineer

Humnize  •  £26k - £28k/yr  •  Stockport, GB (Onsite)  •  4 months ago
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Job Description

If you’re ready to
take the next step in your IT career and start solving real problems, instead
of just logging tickets—our client wants to meet you.

They're on a mission to
build a rock-solid first-line support team that keeps everyday tech running smoothly
for a growing roster of clients and end-users.

What You’ll Do

You’ll be the
friendly face and technical backbone for a wide variety of clients. One minute
you’re unlocking accounts and pushing Windows updates, the next you’re coaxing
a temperamental printer back to life, troubleshooting VPN quirks and walking
someone through Teams setup. Every day brings new challenges—and the chance to
learn from a team of industry veterans, who've pretty much seen it all when it
comes to IT!

You’ll also pitch in
on projects and be trusted with site visits, and tag-team with senior engineers
so they can focus on bigger issues.

  • Triage, diagnose and resolve
    support requests with a customer-first mindset
  • Maintain client
    infrastructure and perform hands-on fixes
  • Collaborate closely with
    2nd/3rd line engineers on escalations
  • Contribute to the knowledge
    base and suggest workflow improvements
  • Bring your sense of humour
    and team spirit to every shift

What We’re Looking For

Think of this as
joining your new work-fam—a dedicated team that show up on time, stay until the
job’s done, and cracks jokes over coffee. If you geek out over DIY builds and
live and breathe IT (even as a self-taught hobbyist), we want to hear from you.

We need someone
who’s reliable, personable and shows up (on time!) ready to learn. You should
be local or within easy commute of Stockport and tick some or all of these
boxes:

  • A strong communicator who
    fits into a close-knit, banter-friendly team
  • Coachable: eager to learn new
    tech and ways of working
  • Prior help-desk or
    hardware/networking/Microsoft 365 experience a bonus
  • Long-term commitment—no
    fast-track job hoppers, please

What’s in It for You?

Think you’re the dependable tech whiz we've been searching for? We’d love to see your ticket-busting skills in action - here's what you can expect:

  • Salary: Competitive £26,000 £28,000
    base salary
  • Development: Fully funded certifications
    and on-the-job mentoring
  • Culture: Small, family-like team with
    hands-on directors invested in your growth
  • Stability: Join a 20+ year-strong MSP
    with solid turnover and clear growth plan

What happens when you apply?

  • Stage 1: Quick phone chat to hear
    your story
  • Stage 2: In-office meet-and-greet
    over a live troubleshooting exercise
  • Timeline: We aim to make an offer
    within two weeks of interview

If you’re craving
real problem-solving, hands-on learning and a clear path to seniority, apply
now and let’s get you in the running!

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.

Humnize

About Humnize

You know what great looks like — we help you find it faster.

You already understand how critical the right Microsoft skills are to make your Modern Workplace perform — from Microsoft 365 and Teams to identity, security, and automation.

But finding those specialists — the ones who combine deep technical knowledge with real-world delivery experience — takes time you don’t have.

That’s where our Hire Faster method comes in.

We’ve spent years recruiting across the Microsoft ecosystem, supporting projects from enterprise rollouts to mid-sized transformations. Along the way, we’ve refined a hiring approach designed specifically for busy tech leaders who need results without the stress, delays, or guesswork.

Here’s how it works:

✅ Every candidate is pre-screened and skills-tested

✅ You see short video bios so you can shortlist in minutes, not hours

✅ You only meet people who’ve already proven they can do the job

✅ And every hire is backed by our 12-month guarantee

It’s a proven, practical way to hire faster and with more confidence — developed over eight years of real-world experience with dozens of clients and hundreds of successful placements.

The result? Faster hires. Better fits. Less disruption.

If you’ve got a role to fill and no time to waste, let’s talk.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Leeds, GB
Year Founded
2016
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