Job Description

1st Line Customer Support Engineer

Department: Support & Education Services

Employment Type: Permanent

Location: India, Bangalore

We are looking for a skilled Technical Specialist to strengthen our TECH Support team. This role combines infrastructure know‑how, cloud integration and database administration. You will support both on‑premise and cloud customers and work closely with cross‑functional teams.

Responsibilities

Key Responsibilities

• Provide 1st- and 2nd‑level support for on‑prem and cloud environments
• Troubleshoot customer connections to our AWS cloud
• Troubleshoot components, modules, and system extensions
• Troubleshoot network, system, and cloud-related issues
• Maintain and administer databases, including configuration, monitoring, and optimization
• Support deployment, automation, and CI/CD workflows
• Collaborate closely with our Corporate Cloud Operations Team and Systech Team

Skills, Knowledge & Expertise

Required Skills & Expertise

• Hands‑on experience with database technologies and database administration
• Understanding of networking, VPNs, routing, and tunneling (e.g., FRP)
• Solid experience in Windows or Linux administration
• Technical troubleshooting skills across system, network, and application layers
• Ability to work collaboratively in customer‑focused support processes

Preferred Skills (Nice to Have)

• Knowledge of AWS services (EC2, VPC, IAM, networking, storage)
• Experience with Argo CI/CD, Ansible, or similar automation tools
• Understanding of SSO, Keycloak, Auth0, or similar identity solutions
• Experience with system patching, upgrades, and environment maintenance
• Experience with business applications or ERP systems
• Familiarity with ITIL principles, cloud architectures and DevOps practices