Join a dynamic team providing professional technical support to corporate customers and end users through chat communication. You will be responsible for resolving inquiries efficiently, maintaining high service standards, and ensuring customer satisfaction.
Handle customer queries via chat in a timely and professional manner
Identify and troubleshoot technical issues
Guide users through step-by-step solutions
Escalate unresolved issues when necessary
Maintain accurate records of customer interactions
Ensure high levels of customer satisfaction
Requirements
Fluent German (C1) and good English (B2 or higher)
Previous experience in a customer service or technical support role is a plus
Strong typing skills and ability to manage multiple chat conversations at once
Excellent written communication skills
Good problem-solving and critical thinking abilities
Comfortable using digital tools and learning new systems quickly
Detail-oriented with strong organizational skills
Team player with a customer-centric mindset
Knowledge Base/Help Desk Portals
Benefits
Competitve Salary
Performance Bonus
Additional Benefits:
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles.
By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines.
CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR).
We are the global market leader in international tech CX recruitment. Why?
Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe.
Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program.
Join us on our journey to shape the future of global recruitment and talent mobility!
www.cbtalents.com
