At TX Group, we power Switzerland’s top media brands with smart, scalable technology. As the country’s leading digital hub, we thrive on collaboration, innovation, and constant evolution.
We are on the move – and want to keep moving. We are farsighted. We are proactive. We are courageous. We are TX.
And we’re looking for a 1st & 2nd Level Support Agent to join our team!
As a 1st & 2nd Level Support Agent, you’ll serve as the first point of contact for our users in Switzerland and Belgrade, providing expert assistance whenever issues arise. You’ll identify, analyze, and resolve problems - ensuring every request is handled with professionalism, precision, and genuine friendliness.
The position combines two exciting roles:
The rotation (two weeks on the Service Desk followed by two weeks of Onsite Support) keeps the role dynamic — offering variety, teamwork, and valuable experience across both areas. This rotation not only broadens your skills and responsibilities but also ensures full onsite coverage during colleagues’ vacations.
TX Services is the product, design, and engineering center of Switzerland's TX Group in Belgrade.
TX Group AG is a media company headquartered in Zurich. Through a portfolio of daily and weekly newspapers, magazines, and digital platforms, as well as its own printing facilities, it is the largest media group in Switzerland. Additionally, as a leading digital hub, with almost 80% of all Swiss consumer internet traffic passing across our websites and apps, we provide our media and platforms with enabling technology solutions, to drive their businesses.
In 2020 the company changed its name to TX Group (formerly Tamedia AG) as the result of the Technology Exchange conference, established in 2015.
We stand for interdisciplinary collaboration, innovation, and dynamic development.
We're about investing in you long-term. The businesses in Switzerland you will work with are healthy, stable, and growing, and we want people that will enjoy sticking around for the ride.
