Job Description

Brief description

The main purpose of this position is to provide a professional and courteous reception service to SARB visitors.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanor always.
• Organize self to ensure that work allocated is completed within set time and defined standards independently.
• Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.
• Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank.
• Adequately respond to the public’s queries and redirect them to the relevant staff members where necessary.
• Perform general administrative duties which include registering visitors, managing the allocation and return of visitors’ and parking cards as well as maintaining the visitors’ register.
• Administer and maintain records pertaining to the issuing of access cards in accordance with relevant legislation.
• Provide regular reports to the Team Leader in relation to the reception operations.
• Willingly and independently make useful and meaningful changes to the manner in which he/she works within set time and defined standards.
• Maintain a safe and clean reception area by following operating procedures and processes.
• Answer and divert calls through switchboard.
• Take and forward messages received when person requested is not available.
• Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments.
• Record and report on telephonic trends and discussions.

To be considered for this position, candidates must be in possession of:

• A Higher Certificate (NQF5) in Receptionist Skills, Office Administration or Call Centre;
• Registered PSIRA grade D/E officer would be an added advantage; and
• two to three years’ of reception experience in a Corporate Environment.

Additional requirements includes:

• Service delivery equipment/ tools/ machinery operating knowledge and skill
• Service delivery reporting knowledge and skill; and
• Service delivery knowledge and skill

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

About SARB

Primary mandate of the SARB

Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:

The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.

The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.

WHAT WE DO

Monetary Policy

The Constitution gives the SARB the mandate to protect the value of the rand. We use interest rates to keep inflation low and steady.

Financial Stability

The SARB has a mandate to protect and enhance financial stability. We identify and mitigate systemic risks that might disrupt the financial system.

Prudential Regulation

The Prudential Authority regulates financial institutions and market infrastructures to promote and enhance their safety and soundness, and support financial stability.

Financial Markets

Open market operations are the main tool we use to implement monetary policy. We manage South Africa’s gold and foreign exchange reserves.

Financial Surveillance

The SARB is responsible for regulating cross-border transactions, preventing the abuse of the financial system and supporting the regulation of financial institutions.

Payments and Settlements

The SARB is responsible for ensuring the safety and soundness of the national payment system, which is the backbone of South Africa’s modern financial system.

Statistics

The SARB provides important economic and financial statistics that present an overview of the economic situation in South Africa.

Research

Research conducted by the SARB focuses on economics, financial stability, banking and emerging trends in finance. Our research supports policy decision-making.

Banknotes and Coin

The SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.