Role: Senior Employee Engagement Delivery Manager

Business: Office of Public Guardian (OPG)

Location: National

Grade: SEO

Salary: The national salary range is £42,914 - £46,182, London salary range is £49,323 - £53,081. Your salary will be dependent on your base location

Contract Type: Permanent

Minimum Hours: 25 hours per week

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

• The People Change Team sits within People Services, part of the Strategy and Central Services Directorate. It is a small but high-impact team working collaboratively across People Services and the wider organisation.
• You will be joining a supportive and friendly team where we focus not just on what we do but how we do it. As a member of the People Services senior leadership team, you will be responsible for leading and directing diversity, inclusion, engagement and wellbeing activities as part of OPG’s People Strategy.
• The role may include line management.

Duties and Responsibilities

• Key responsibilities and duties for both roles are outlined below. Final accountabilities will be agreed with the successful candidates, taking account of their skills, experience, strengths and the priorities of the organisation.

Core responsibilities include:

• Strategic Delivery – Deliver OPG’s People Plan actions providing senior leadership across diversity, inclusion and wellbeing activities, ensuring agreed outcomes are delivered to time and quality. Provide clear, evidence based progress updates, regularly reporting to the People Committee, SMT and Executive Committee.

OPG’s 2026 People Plan actions include:

• Conflict resolution – Lead the transition to MoJ’s grievance and disciplinary policies, and promote increased awareness and use of informal resolution routes to enable early, effective resolution of workplace conflict.
• Diversity and inclusion – Work in partnership with MoJ’s Inclusion Team, OPG Internal Communications and staff networks to deliver a cohesive annual diversity and inclusion calendar of awareness activity, ensuring clear guidance and effective management of activity. Lead activity to increase diversity data declaration rates, enhancing the quality of workforce insight and enabling more targeted, evidence-based inclusion strategies.
• Wellbeing - Oversight of the delivery of targeted interventions to improve support for neurodiverse employees and those affected by the menopause, enhancing inclusion and employee experience. Contribute to the development of OPG’s organisational stress risk assessment, enabling early identification of risks and driving evidence-based actions to improve wellbeing outcomes.
• Collaboration and Engagement - Build and sustain strong, purposeful relationships across OPG, working collaboratively with staff networks, business areas, senior leaders, internal communications colleagues and MoJ counterparts to drive engagement, alignment and delivery of shared objectives.
• Influence and Representation - Act as a senior representative for the Employee Engagement Team across internal OPG and external MoJ and wider Civil Service forums. Influence policy, priorities and decision‑making through effective engagement with other government agencies and partner organisations to advance OPG’s strategic aims.
• Trade Union relations - Support the Head of Employee Engagement in delivering the organisation’s approach to Trade Union (TU) engagement, ensuring alignment with Civil Service and departmental frameworks. Provide advice to leaders and line manager on TU matters, including policy application, risk management and employee relations issues.
• Insight and Innovation - Leverage people insight, data and emerging technologies, including AI, to develop innovative, pragmatic solutions to complex employee‑experience challenges, supporting continuous improvement and evidence‑based decision‑making.
• Leadership and Capability – Work with the Employee Engagement leadership team to manage team resource and team workloads. Promote the wellbeing, development and professional practice of the team, building capability, resilience and a strong performance culture.
• Senior Leadership - Play a key role within the People Services senior leadership team, demonstrating inclusive and values-led leadership.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

Occasional travel to OPG’s Nottingham and Birmingham offices may be required.

Flexible working will be considered subject to a minimum of 25 hours per week.

Skills & Qualifications

Essential Skills

• Significant experience of developing and delivering people‑related initiatives, working with a wide range of internal and external stakeholders to achieve agreed outcomes. (Lead criterion)
• Strong leadership capability, with the ability to set clear direction, take ownership of decisions, initiate action and role‑model inclusive, collaborative and values‑led leadership.
• Highly effective collaborator and influencer, with excellent communication, interpersonal and stakeholder management skills, enabling effective engagement across senior leaders, business areas and professional colleagues.
• Proven organisational and analytical capability, including strong problem‑solving skills, the ability to manage competing priorities, and a high level of attention to detail to ensure quality, accuracy and delivery to deadlines.

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

• CIPD qualified, or equivalent professional experience within a HR role.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:

• A CV and detailing your career history. CV’s will be assessed against the essential and desirable skills above.
• Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential and desirable skills required for this role.

Should a large number of applications be received, an initial sift will be conducted on the lead criteria:

• Significant experience of developing and delivering people‑related initiatives, working with a wide range of internal and external stakeholders to achieve agreed outcomes. (Lead criterion)

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role
• The following Behaviours at SEO level:
• Leadership (assessed via a presentation)
• Making Effective Decisions
• Working Together
• Delivering at Pace

At interview, candidates will be required to provide a presentation on Leadership Behaviour of up to 15 minutes. 10 minutes for the presentation with 5 minutes for follow up questions. The presentation question will be shared with candidates invited to interview via email.

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.