Job Description

The main purpose of this position is to provide functional support to the South African Reserve Bank (SARB) business applications, with the focus on analysis, testing, configuration and general application support.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Providing functional support to SARB Application users on assigned modules with the focus on testing, business analysis, system setup and configuration.

• Responsibility for driving analysis initiatives from initiation to implementation on projects of low/medium risk with a cycle of up to 18 months.

• Facilitating workshops independently and consult with business owners and stakeholders in respect of problem definition and the identification of business requirements/needs.

• Reviewing business processes and procedures, analyse business needs and associated data, identify and assess possible solutions, and define the associated requirements.

• Elaborating the scope and feasibility of solutions and develop the supporting business case.

• Managing change requirements and supporting specifications and provide functional specification and manage acceptance testing.

• Investigating problem and propose solutions by interacting with users, developers and other stakeholders.

• Configuring complex business processes and tasks (where appropriate) within a system for improvement.

• Identify and register risks within their application functional streams.

• Providing input into the development of system training manuals, training plans and present training courses in support of new implementation.

• Configuring (functional) the application as per approved business requirements and align with best practice.

Job requirements

To be considered for this position, candidates must have:

• a Bachelor’s degree (NQF 7) in Computer Science, Engineering, Mathematics, Information Management/Technology or an equivalent qualification; and

• five to eight years’ experience within a business analysis environment/application support or project environment.

Technical requirements

• Solid knowledge of workflow management environments;

• Application configuration and functional support;

• Business analysis;

• SDLC;

• UAT and defect management;

• Incident, problem and change management;

• Process mapping;

• Functional specification development;

• Application integration;

• Data analysis; and

• System documentation.

Additional requirements include:

• business acumen;

• effective communication;

• judgement and decision making;

• a service and stakeholder focus;

• a drive for results;

• planning and organising;

• problem solving and analysis;

• conceptual thinking;

• building and managing relationships; and

• teamwork.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.