This is a remote position.

Responsibilities:

• 
  Under the direction of a Senior Consultant or Project Leader, develop project plans, timelines, and budgets; create documentation and manage critical aspects of team deliverables, schedules, status reports, and meeting minutes.
• 
  Utilize existing project templates or create new ones for client engagements to provide visibility into tasks and deliverables.
• 
  Track project progress, including identification of action items, progress in resolving issues, and documentation of decisions throughout the project.
• 
  Note: Must be able to understand English fluently and keep up with documentation during client and internal team calls.
• 
  Create and document go-live checklists, as well as User Acceptance Testing (UAT) plans and schedules, based on vendor templates.
• 
  Ensure all client data, project documents, and call transcripts or recordings are properly logged and stored in the appropriate repositories.
• 
  Document operational processes or organizational structures to support client or project needs.
• 
  Support the project team in the creation of presentations and other materials.
• 
  Analyze operational and financial data as needed to demonstrate the impact of proposed solutions.
• 
  Develop and maintain project documentation, including project plans, status reports, and risk assessments.

Requirements

Skills:

• 
  Minimum of 2–4 years of professional work experience.
• 
  Bachelor’s degree preferred.
• 
  Fluency in English, with strong written and verbal communication skills.
• 
  Proven experience in project management and business analysis.
• 
  Familiarity with contact center operations, voice and digital channels, and technology solutions; experience with platforms such as Genesys, NICE CXone, Five9, or similar is a plus.
• 
  Strong analytical skills and proficiency in Microsoft Office 365 (PowerPoint, Excel, Word).
• 
  Interest in AI-driven technologies is a plus.
• 
  Proficiency with project management and workflow tools such as Lucidchart, Smartsheet, ClickUp, Asana, Monday.com, and others.