Softgic

1454 Senior Business Analyst

Softgic  •  Medellín, CO / Colombia, CO (Onsite)  •  3 months ago
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Job Description


Key Responsibilities
• Act as the primary client-facing liaison for requirements gathering and project
coordination.
• Lead workshops with stakeholders to capture business, functional, and
technical requirements.
• Document requirements clearly and translate them into functional
specifications for development teams.
• Author user stories and define acceptance criteria for agile delivery.
• Collaborate with cross-functional teams (design, development, QA) to ensure
solutions meet client objectives.
• Manage JIRA boards, maintain ticket accuracy, and guide tasks through
completion.
• Create and maintain Confluence documentation and process flows.
• Monitor project scope, identify deviations, and manage change requests.
• Support developers and QA during build and testing phases by clarifying
requirements and resolving issues.
• Ensure all deliverables meet quality standards and client expectations.


Requisitos


Required Qualifications
• Bachelor’s degree in Computer Science, Information Systems, Business
Administration, or related field (or equivalent experience).
• 5+ years of experience as a Business Analyst, preferably in a digital agency or
technology consultancy.
• Proven experience documenting requirements for websites and CMS
integrations (Drupal, Sitecore preferred).
• Strong understanding of web technologies, CMS platforms, and responsive
design principles.
• Familiarity with agile methodologies and ceremonies (scrum, sprint planning,
retrospectives, demos).
• Experience managing JIRA boards and creating Confluence documentation.
• Exceptional English communication skills (written and verbal).
• Ability to work across multiple projects and manage priorities effectively.
• Proactive, detail-oriented, and capable of resolving issues before they
escalate
Softgic

About Softgic

We are a young and growing company, with operations in Medellin and Bogota, focused on the generation of technological solutions in synergy with our customers and our team so that these solutions add value within their organizations and their business processes.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2011
Website
softgic.co
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