Softgic

1450 Channel Operations Manager

Softgic  •  Medellín, CO / Colombia, CO (Onsite)  •  5 months ago
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Job Description


We are looking for a Channel Operations Manager to build, optimize, and execute our partner program operations across a multi-product cybersecurity portfolio. This role ensures seamless partner activation, adoption, and lifecycle management while driving operational excellence and strong collaboration across internal teams.


Responsibilities
• Manage daily partner program operations, including intake, onboarding, governance, and deal registration workflows.
• Maintain accuracy across partner orders, renewals, and registrations.
• Align and document processes across Sales, Channel, Marketing, Finance, Product, and Service Delivery.
• Identify and resolve blockers affecting partner delivery or satisfaction.
• Oversee PRM and CRM platforms, configure multi-product workflows, and support reporting and dashboards.
• Optimize the full partner lifecycle, improving activation speed, onboarding time, health scoring, retention, and SLA compliance.
• Deliver recurring and ad-hoc reporting, insights, and performance analysis to improve program scalability.
Requirements
• 4+ years in channel operations, channel account management, or partner success in tech.
• Bachelor’s degree preferred.
• Experience working in multi-product or multi-business-unit environments.
• Strong communication and coordination skills with internal teams, partners, and vendors.
• Familiarity with PRM tools, HubSpot CRM, reporting systems, and deal registration workflows.
• Ability to produce reporting, presentations, and partner-facing communications.
• Cybersecurity or GRC experience is a plus.
Softgic

About Softgic

We are a young and growing company, with operations in Medellin and Bogota, focused on the generation of technological solutions in synergy with our customers and our team so that these solutions add value within their organizations and their business processes.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2011
Website
softgic.co
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