Softgic

1396- Level 1 Technical Support Associate (Bilingual English/Spanish)

Softgic  •  Remote  •  5 months ago
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Job Description


This is a remote position.


At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that’s our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a Level 1 Technical Support Associate (Bilingual English/Spanish).
Responsibilities:
Respond promptly to incoming support calls and emails from dental offices.
Screen, diagnose, and troubleshoot client issues related to hardware, software, and network connectivity.
Provide remote technical assistance for digital imaging systems (2D/3D CTs, panoramic machines, intraoral scanners).
Coordinate with external vendors for escalated support and equipment servicing.
Document all support cases, troubleshooting steps, and resolutions in the ticketing system.
Assist in the setup, configuration, and testing of new devices and systems.
Support practice management software such as Dentrix, Eaglesoft, and Open Dental.


Requisitos


Fluent in both English and Spanish.
Foundational experience with networks, including routers, switches, and firewalls.
Strong understanding of PC and server hardware.
Solid knowledge of Windows operating systems.
Proven troubleshooting and technical problem-solving skills.
Excellent customer service and communication abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Accountability and strong sense of responsibility.
Experience supporting or working within dental or healthcare offices.
A+ Certification or equivalent technical credential.
Exposure to digital imaging systems such as 2D/3D CTs, panoramic machines, and intraoral scanners.
Familiarity with dental practice management software such as Dentrix, Eaglesoft, or Open Dental.
Understanding of HIPAA compliance and data security best practices.
Fast learner with good common sense and adaptability to new technologies.
Softgic

About Softgic

We are a young and growing company, with operations in Medellin and Bogota, focused on the generation of technological solutions in synergy with our customers and our team so that these solutions add value within their organizations and their business processes.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2011
Website
softgic.co
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