Job Description

Job Location: Buffalo, NY 14211,

Salary Range: $60,000.00 - $65,000.00 Salary,

• Job Title: JOB DEVELOPER/CASE WORKER
• Division: Workforce Development
• Department: Workforce Development Program
• Location: Rafi Green CEC
• 1423 Fillmore Avenue, Buffalo, NY
• Supervisor: Sr. Director of Workforce Development

Salary Range: $60K - $65K

• FLSA Status: Non-exempt
• Work Status: Full Time
• EEOC Job Classification: Professional
• Last Revision Date: Nov 2026

JOB SUMMARY

This position establishes and maintains activities to develop, locate, and secure job openings for CAO clients, markets programs, and coordinates job resources. Provides case management support to clients on an individual basis to remove obstacles to facilitate obtaining and sustaining employment and/or training opportunities.

Manages a case load of job seeking clients by providing counseling, referrals, job training, and job placement assistance. Advocates for clients by working with the courts, probation officers, and social workers. Assess needs and identifies resources to ensure clients are receiving all available services. Acts as a focal point to clients and service providers to resolve issues. Provides and develops employment readiness workshops & trainings for all workforce development programs and services.

RESPONSIBILITIES AND DUTIES

Primary Responsibilities

Job Development/Employer Support

• Assist clients in assessing their job skills for employment opportunities including assistance with job applications, resume writing, and interview preparation.
• Provide job search and career information workshops and presentations.
• Provide labor market and community resource information
• Monitor client performance on the job and provide guidance when job performance is not

satisfactory

• Maintain contact with employers during the client’s employment.
• Prepare forms and reports related to placement activities, tracks client activity and progress

Program Support

• Initiate and maintain ongoing professional contact and relationships with a variety of company and industry representatives and job placement/training agencies to promote the services of the CAO WFD program.
• Make cold calls to potential employers and explain the benefits and employment support services

provided by CAO to employers, including addressing employer’s customized needs.

• Research the Internet, newspapers, agencies, and other resources for job leads.
• Collect data from employers related to job orders including job requirements and skills.
• Match job skills with applicant qualifications and refer them to employers. Conducts necessary follow-up when applicants are placed in positions.
• Maintains contact with employers during the client’s employment.
• Prepares forms and reports related to placement activities, tracks client activity and progress

data electronically and maintains detailed case management files.

Communications

• Provide program information to various businesses and updates information as needed.
• Serve as a member of various committees
• Assist in the development of fliers, brochures, social media posts, and other methods to advertise job placement activities.
• Assists in job fairs and promotional materials to be distributed to employers and jobseekers.
• Remains current with trends and maintains contacts with various colleges, trade schools, apprentice programs, and professional/community organizations that are involved in job placement and/or training activities.

Secondary Responsibilities

• Must present a professional image in conduct, attitude, and attire.
• Satisfactory completion of mandatory training.
• Additional duties as assigned.

Qualifications: QUALIFICATIONS

Education and Experience

• High school diploma or GED with associate’s degree preferred.
• Three (3) years’ experience in employment placement and counseling.
• Minimum two (2) years’ experience of successful grant writing in the non-profit sector

Skills and Abilities

• Experience working with at-risk and vulnerable populations.
• Experience in technical writing.
• Excellent oral and written communication skills.
• Knowledge of methods and techniques for job development and client placement.
• Familiar with local labor market trends and employment opportunities in the public and private sectors in the Western New York area.
• Strong presentation, sales, and social media skills.
• Strong commitment in maintaining confidentiality.
• Demonstrated commitment to working collaboratively with client base, government, education, and community-based organizations.
• Proficient in Microsoft Office Suite

Physical Demands

• Must have reliable transportation with the ability to travel throughout Western New York.
• Must be able to read, write reports, and speak effectively with a diverse community.
• Specific vision abilities include close vision, depth perception, and ability to adjust focus.
• Must be able to sit for prolonged periods of time while occasionally walking and standing.
• Must have hand, finger coordination and be able to reach with hands and arms.
• Ability to lift/move up to 25 pounds.

Application Requirements

• Physical examination record or pass physical examination by a CAO physician
• Valid NYS Driver’s License and proof of motor vehicle insurance coverage
• Completion of the following documents:
• CAO Employment application
• NYS SCR Clearance Form with acceptable clearance

Criminal Record Certification and free of criminal convictions of crimes against children (misdemeanor or felony)

• Fingerprinting required.
• Release for Reference Checks