Job Description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Corporate Support

Program: Strategic Communications & Partnerships

Employment Type: Temporary Full-Time (35 hours/week)

Number of Positions: 1

Contract Duration: October 26, 2026 - March 31, 2027

About the Position:

The Digital Marketing & Social Media Content Developer uses design, storytelling, and digital marketing to help existing and potential clients to discover services, programs, and opportunities that strengthen communities.

This position supports program marketing by turning program goals and complex information into clear, engaging and accessible marketing materials. They lead the creative development and day-to-day delivery of social media, digital advertising, CMS website content, newsletters and other digital communications. In addition, this position helps programs select effective channels, build stronger digital content and reach audiences where they increasingly seek information. 

Working alongside the Strategic Marketing Lead, this role consults with internal teams, gathers requirements, recommends practical creative approaches and guides work from briefing through production, launch and review. Furthermore, they are also responsible for building internal capacity by helping program staff understand marketing and design basics and use approved tools and templates more effectively. 

Reports to: Strategic Marketing Lead

Key Duties & Responsibilities:

• Supports program marketing by working with program teams to clarify objectives, audiences, timelines and desired outcomes and translate these needs into practical marketing plans and deliverables
• Guides program marketing work from initial briefing through creative development, review, launch, and basic performance assessment
• Recommends social media, digital advertising, web content, and other online approaches when they can reach audiences more effectively
• Develops and delivers integrated digital campaigns that increase awareness, engagement, registration and participation in S.U.C.C.E.S.S. programs and services; adapts campaign concepts and messages for different audiences, platforms and stages of engagement
• Plans, creates, and manages organic and paid social media campaigns across approved platforms, including LinkedIn and Facebook in partnership with the Strategic Marketing Lead; develops campaign concepts, written content, graphics, images, and videos;
• Recommends audiences and budgets, maintains schedules, monitors performance, and improves content or delivery based on results
• Monitors engagement, coordinates appropriate responses, and identifies timely opportunities to extend program reach
• Develops engaging, on brand creative materials in Canva and other approved design tools for social media, digital advertising, email, websites, presentations, digital displays and lockscreens
• Leads the production and delivery of newsletters and targeted email campaigns; works with programs to strengthen submissions, improve presentation, maintain templates, and audience records
• Writes, edits and proofreads clear and engaging content for social media, digital advertisements, websites, newsletters, presentations and program campaigns; adapts tone, length, and format for different audiences and channels
• Edits photographs, illustrations, and basic video content for digital campaigns; prepares materials in the appropriate sizes and formats, maintains the image library, and supports photography and videography when required
• Develops demonstrations, examples, quick guides, and reusable learning materials that help program teams improve the quality of requests, use approved templates, and take greater ownership of routine promotional work
• Coordinates marketing and communications requests through the ticketing system, provides guidance for Canva, CMS website, newsletters and social media platforms, and maintains working files, documentation and campaign records

Education, Training and Experience:

• Diploma or certificate in graphic design, digital marketing, communications, interactive media, web design or related discipline
• Minimum of three years of relevant experience
• An equivalent combination of education, training and experience may be considered
• Experience creating graphic design materials, managing organic and paid social media, maintaining CMS websites, and producing newsletters or email campaigns
• Experience with Canva, Adobe Creative Cloud, Envoke or a comparable email marketing platform
• Experience with social media platforms, website analytics, accessibility, and search engine optimization
• Experience developing and/or delivering practical training, demonstrations or user guides
• Experience in motion graphics, video editing, photography and image enhancement
• Knowledge of creative production for social media, digital advertising, websites, email and selective print use
• Knowledge and experience on organic and paid social media, including campaign planning, audience selection, budget monitoring, scheduling, engagement management, performance tracking and content improvement
• Knowledge of CMS website management, accessible web content, page testing and routine troubleshooting
• A portfolio that demonstrates relevant design and digital campaign work is required

Job Skill and Abilities:

• Strong graphic design skills, including typography, colour, layout, and composition
• Strong writing, editing and storytelling skills, with the ability to turn complex program information into clear, engaging and action-oriented content for different communities and channels 
• Strong inquiry skills
• Ability to manage multiple priorities and guide work from concept to completion
• Ability to explain marketing and design concepts to staff with different levels of experience and develop useful training materials
• Ability to exercise creative curiosity and sound judgment
• Ability to support a digital first direction while considering accessibility, audience preferences, brand standards, privacy and organizational requirements

Additional Information

• Criminal Record Check Required
• Able to work occasionally on weekends and evenings as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should submit their applications by October 5, 2026.

While we appreciate all applications, only those selected for an interview will be contacted.