Job Description

Help keep critical cash and ATM services running safely and reliably. In this role, you’ll combine vendor oversight with business analytics to turn operational and financial data into clear insights. You’ll partner across functions to manage risk, resolve issues, and improve service performance. If you enjoy balancing structured governance with analytical problem-solving, this is a great opportunity to grow your impact. Join a team that values ownership, strong judgment, continuous improvement and clear communication.

As an Analyst II in ATM, branch and cash operations, you will oversee and own third-party service engagements (across 27 Suppliers) while delivering analytics, forecasting, and reporting that support day-to-day execution and strategic decision-making. You will translate operational and financial drivers into actionable insights and communicate status, risks, and remediation progress to stakeholders. You will succeed by operating with strong attention to detail, sound risk judgment, ability to influence across multiple teams and executive-ready communication.

Job responsibilities

• Own and manage day-to-day oversight of assigned third-party supplier engagements, ensuring required governance activities are completed on time and documentation is maintained.
• Maintain contract and engagement records, including ownership, service scope descriptions, key dates, and ongoing accuracy of engagement details.
• Drive performance assessments and supplier scorecards, ensuring supporting evidence is retained and audit-ready.
• Maintain supplier review and recertification activities, including timely updates when scope, service delivery, or risk factors change.
• Maintain and support supplier exit plans where required, including scheduled reviews and coordination of approvals.
• Monitor and action supplier-related risk alerts and screening results, escalating appropriately to senior stakeholders and legal partners when needed.
• Led creation and present monthly and quarterly business review materials, clearly communicating performance, risks/issues, and remediation progress.
• Perform recurring and ad hoc analysis (e.g., volume, cost per unit, productivity, service level performance, variance analysis) for cash and check processing services.
• Develop forecasting and budgeting support materials by documenting assumptions, highlighting key drivers, and surfacing risks and opportunities.
• Produce leadership-ready reporting and dashboards, identifying trends and recommending process or control improvements based on impact.
• Communicate with various business leaders and the third-party oversight teams to navigate and resolve all blockers.

Required qualifications, capabilities and skills

• Demonstrated experience in at least one of the following: vendor oversight, third-party risk management, operational risk and controls, governance routines, or operational analytics with clear accountability and ownership.
• Proven ability to work independently, prioritize effectively, identify risks or gaps, and drive work through to completion in a fast-paced environment.
• Strong stakeholder management skills, including coordinating deliverables across internal partners and external suppliers while meeting deadlines and service levels.
• Excellent attention to detail with a track record of producing accurate, audit-ready outputs and maintaining thorough supporting documentation.
• Strong written and verbal communication skills, including building executive-ready materials and delivering clear, timely updates.
• Demonstrated ability to influence without authority, navigate challenging conversations, and escalate appropriately to manage risks, issues, and dependencies.
• Strong analytical and problem-solving skills, including root cause assessment and development of practical solutions that improve processes and controls.

Preferred qualifications, capabilities and skills

• Bachelor’s degree in Business, Finance, Analytics, Risk Management, Operations, Project Management, or a related field (or equivalent practical experience).
• At least 4 years of relevant experience in banking operations, cash operations, vendor oversight, risk/controls, governance routines, or operational analytics.
• Familiarity with payments, cash operations, and end-to-end transaction flows.
• Experience building scorecards and performance reporting (e.g., KPIs/KRIs), action plan tracking, and leadership dashboards.
• Experience supporting audits or examinations and maintaining oversight artifacts and documentation.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans