Department: Information Technology
Reports to: IT User Support Supervisor
Provide first tier application support for parents, staff and students, primarily for Synergy, StudentVue, and ParentVue. This position will have primary responsibility of support for parents, but will also provide support to other constituents as appropriate. Perform database changes through the user interface, including accounts, permissions and data modification as appropriate. Performs database queries of moderate complexity. Develop IT application knowledge base and maintain web-based documentation to support parent use. Perform data cleaning tasks as assigned. Analyze data and identify trends. Respond to and route requests received via the District Helpdesk email accounts mainly dealing with supporting parents' usage and understanding of the student applications.
FLSA Status: Non-Exempt Hourly Position
Applicant Instructions: Please complete the online Classified application found at "Work at TUHSD" link
An Equal Opportunity Employer: Tempe Union High School District is an equal opportunity employer. We do not discriminate against any individual on the basis of actual or perceived race, color, national origin, sex, disability, age, gender, marital status, religion, veteran or military status, sexual orientation, gender expression or identity, or socioeconomic status. Inquiries concerning Title VI, Title VII, Title IX may be referred to the Director of Student Affairs and District Safety, and Section 504 may be referred to the Section 504 Coordinator, 500 West Guadalupe Road, Tempe Arizona 85283-3599, (480) 839-0292. In accordance with Arizona law and Governing Board Policy, Tempe Union High School District is a smoke-free, tobacco-free work environment.
Located in the Greater Phoenix metropolitan area, the Tempe Union High School District (TUHSD) is located in Tempe, Arizona and serves approximately 11,500 students in six comprehensive high schools.
All six schools and the District received "A" letter grades from the Arizona Department of Education during the 24/25 school year. Three schools - Marcos de Niza, Mountain Pointe, and Desert Vista - are also currently A+ Schools of Excellence, a designation from the Arizona Educational Foundation that recognizes the best-of-the-best in Arizona public schools.
The District encompasses 162 square miles and serves the city of Tempe, the Town of Guadalupe, the Gila River Indian community, the Ahwatukee Foothills area of Phoenix and parts of Chandler. Tempe Union’s comprehensive high schools include Tempe High, McClintock, Marcos de Niza, Corona del Sol, Mountain Pointe, and Desert Vista.
