12-month contract - Clients Service Centre Officer (Private bank)
•“First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.
•Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.
•Maintain the knowledge database of the E-Channel Service Center.
•Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
•Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
•Support any ad-hoc tasks / requests as assigned from time to time.
•Provide support as a team also for Hong Kong Public Holidays.
REQUIREMENTS
•Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style
•Meticulous and efficient working style
•Ability to work under pressure
•Able to work with minimal supervision and a team player
•Proactive, hands-on and solutions-oriented
•Good analytical and problem solving ability
•IT savviness
•Degree with at least 1 year of related banking working experience
•Previous experience in client service or call centre is preferred
•Good understanding of Banking and financial products
Salary:$ 3300 - $3800
Location: East
Working hours: Hybrid – 2 WFH / 3 WIO
9am – 6pm
Please state your availability, current and expected salary in the resume.
Tel: 6233 0450
WA: 8755-5290
Bryan Huang (R22104680)
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Bryan Huang| Registration No: R22104680
Founded in 1991, The GMP Group is one of Singapore's largest and most established staffing and human resource consultancies, dedicated to transforming careers and empowering businesses. As a full-service people solutions provider, we are committed to fulfilling the career aspirations of individuals while creating new possibilities for organisations globally.
Our services span six specialist divisions, each tailored to meet specific client needs:
GMP Recruitment: Specialises in junior to mid-management staffing across industries, including HR, Admin, Sales, Supply Chain, Customer Service, Marcom, Retail, F&B, Finance, and Industrial Services.
GMP Banking: Provides dedicated recruitment for the banking, stockbroking, insurance, and fund management sectors.
GMP Technologies: Focuses on IT, Engineering, Healthcare, and Life Sciences roles, addressing the growing demand for technical and scientific talent.
GMP International: A premier recruiter for foreign workers, providing global talent solutions across industries.
GMP Consultancy: Offers outsourcing and HR consultancy services, providing guidance on organisational development and career management for working professionals and students.
With a robust presence in Singapore and offices in Malaysia and Indonesia, The GMP Group combines its extensive network and industry-specific expertise to offer clients seamless, one-stop HR solutions. Our dynamic team and global reach affirm our position as a strategic partner in staffing and human resources across Asia and beyond.
