Job Description

Business Process Analyst – Dealer Solutions

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst – Dealer Solutions to join our team in your choice of our Phoenix, AZ, Chicago, IL, Peoria, IL, or Dallas, TX office locations. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Business Process Analyst – Dealer Solutions serves as the primary interface between North American dealers and the product organization. This role owns end-to-end business processes, translates complex dealer operations into clear system requirements, and partners closely with product teams, business stakeholders, and implementation partners to shape solution design throughout the product lifecycle of a Microsoft Dynamics 365–based dealer platform.

Key Responsibilities

• Own the end-to-end (E2E) business processes defined in the Business Process Catalog (BPC), detailing processes across Levels 4–6
• Perform business process modeling, analysis, and continuous improvement
• Lead dealer discovery workshops, including preparing materials and discussion questions
• Work with dealers and their subject matter experts to generate, refine, and document requirements based on defined business processes
• Partner with product teams to determine fit/gap against Dynamics 365 capabilities and support solution design decisions
• Validate gap solutions with dealers and obtain dealer sign-off on Functional Design Documents (FDDs)
• Source insights from the Dealer Advisory Board (DAB)
• Maintain the Mavim repository, including process flows, documentation, and operational playbooks
• Deliver solution demos and coach dealers on Dynamics 365 and the proprietary dealer software suite

Requirements

Qualifications

Education & Experience

• College Degree, or Finance/Accounting certification(s)
• 2–4 years of experience as a business process analyst or in a similar capacity

Technical Skills

• Experience with Microsoft Dynamics 365 or similar ERP platforms
• Experience with process modeling tools (Mavim or similar)
• Experience working with global stakeholders and customers

Soft Skills

• Workshop facilitation and stakeholder alignment
• Strong communication and documentation skills
• Ability to translate business needs into system requirements
• Analytical and structured thinking

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Expected Compensation: $60,000-67,000 per annum