Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Designer / UX Researcher (Customer Experience)to join our team in Chicago, IL OR Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
The main function of the User Experience Designer is to work with product teams to design and deliver high quality client-centered, effective, consistent and usable interfaces.
· Support the evolution of Customer Experience by developing the CX portfolio, roadmap, and reference architecture.
· Drive customer experience strategy and best practices with cross‑functional teams to implement applications and platforms that deliver a cohesive end‑to‑end experience.
· Participate in project delivery, navigating obstacles across multiple teams and roles through diligent planning, attention to detail, clear communication, and efficient decision‑making.
· Demonstrate strong passion and hands‑on technical experience.
· Contribute to concept service designs and create CX artifacts such as personas, journey maps, and storyboards in partnership with domain architects.
· Apply exceptional problem‑solving skills to identify issues quickly, determine root causes, and select executable solutions within departmental guidelines.
· Collaborate with eBusiness CX architects, technical architects, and data/content owners to define the elements required to deliver high‑quality experiences.
· Stay current with innovative processes and advancements in experience design.
· Engage with business partners responsible for various elements of the customer experience, as well as vendors supporting those areas.
· Work directly with dealers and end customers as needed, with interactions spanning the full breadth of the company’s business model and organization.
· Build and maintain relationships with Global Product Owners (GPOs), Marketing/Product Support Managers, and Directors across internal and external groups.
· Communicate investment needs, architectural changes, and business requirements to ensure solutions can be developed to deliver the best possible experience.
Bachelor’s Degree required w/ 8 years experience required, OR,
Masters degree w/ 5 years experience required
· Top 4 Skills: Proficient in Figma, asks insightful questions, effective communication, willingness to collaborate
· At least 3+ years UX Design experience
· Preference will be given to candidates who have proven experience designing complex solutions for complete digital environments
· 3 years of experience with design tools such as Figma (required 1+ years), Sketch and other UX/UI software
· Comfortable working autonomously with product and engineering teams
· 3+ year exp designing complex systems or applications
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 100,000-120,000 per annual
Founded in 1989, DSN remains at the forefront of providing advanced IT Solutions, Project Management, Health and Human Services Consulting and Program Support, Grants Application and Management Consulting, and Staffing services to Fortune 500 companies and governmental entities. Public and private sectors work can be complicated and challenging, but for more than 35 years, DSN has led the way in providing solutions for complex problems. Although much of our work is multifaceted, the purpose behind it remains simple– we help government and businesses serve the people.
Our suite of consulting and technology services are designed to help organizations solve problems and simplify complex issues. With time-tested, proven experience and industry expertise, DSN offers custom solutions tailored to fit the needs of individual clients.
DSN is a certified Women Business Enterprise (WBE) by both the State of Illinois and Business Enterprise National Council (WBENC) – in addition to other states. We are an equal opportunity employer and find that the diverse array of perspectives, skills, and experiences that our associates bring to DSN fuel innovation and excellence in every aspect of our work.
