Job Title: Beauty Advisor FLSA: Non-exempt Grade:
Code: Inside Sales Representative USA - 0130
Company: SBH Department: Store Operations
Positions Reporting to this job:
NA
Reports to (Title): Store Manager
Essential Function
Provides an optimal customer experience utilizing our selling behaviors. Ensures all transactions are complete and accurate and the store is maintained to meet brand standards
Primary Duties
40%
Brand: Bring customer experience to life by providing an optimal customer experience utilizing our selling behaviors and Company sales directives. Ensures all customer transactions are complete and accurate. Supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for our customers. Aids in resolving customer service issues timely and skillfully.
25%
People: Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance. Collaborates with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Is an advocate for diversity, inclusion and belonging.
25%
Operations: Record all sales in the POS and handle all monetary transactions such as sales, returns and exchanges accurately and efficiently. Completes daily paperwork and reporting, makes bank deposits when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties such as cleaning. Supports with POGs as needed. May open and close the store.
10%
Safety/Loss Prevention: Compliance with and knowledge of all safety and Loss Prevention policies. Compliance with all inventory control procedures & HAZMAT.
Knowledge, Skills/Abilities and Requirements
Competencies Definition
Passionate Learner
Desire to grow and learn.
Flexible & Agile Adapter
Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.
Talent Builder
Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.
Effective Communicator
Typically articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.
Team Builder
Works well with others to get the job done / support the customer. Understands and practices of inclusion.
Customer Focused Partner
Works to meet the needs of external and internal customers.
Results Driver
Holds self to a good work standard. Manages own time, focuses on the right priority and achieves what needs to be done.
Strategic Thinker
Proactively contributes to activity to support strategic plans.
Big Picture Thinker
Understand how the store operates
Problem Solver & Decision Maker
Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer.
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
X Task Level High □ Departmental/Division Level High
□ Project Level High □ Consultative Level High
The amount of discretion or freedom this position has
X Strict Adherence to Guidelines
Working Conditions / Physical Requirements
The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic
signals, etc. The work area is adequately lighted, heated, and ventilated.
Sally Beauty Holdings, Inc. (“Sally”) through its affiliates is the world’s largest distributor of professional beauty supplies. Sally provides the channels that allow manufacturers of beauty supplies to reach customers, both professional and non-professional.
Sally Beauty Company, Inc. began as a one-store operation in New Orleans, Louisiana in 1964. The Company expanded slowly until the 1980s, when it began to grow rapidly through acquisition and new store openings. In 1982, Sally moved its corporate headquarters to Denton, Texas following the acquisition of a Denton-based chain.
In 1985, Sally acquired a major full-service (professional only) beauty supply distributor servicing the Midwestern United States. The growth of the full-service business led to the formation of the company now known as Beauty Systems Group LLC, focusing on distribution solely to the professional trade.
New store openings and acquisitions continue to guide Sally’s expansion. In 1987, Sally became an international company with the acquisition of an affiliate in the United Kingdom. Today, Sally and its affiliates operate over 4500 stores throughout the United States and the world. Our international operations now extend to the United Kingdom, continental Europe, Puerto Rico, Canada, Chile, Peru, Colombia, Mexico. Both Sally Beauty Supply and Beauty Systems Group have successful and growing online (e-commerce) businesses.
In 2006, Sally became a publicly held company with its shares traded on the New York Stock Exchange.
Sally and its affiliates have long been industry leaders. Expertise in professional product merchandising, distribution and education provides the basis for a commanding presence in the global market. This, combined with strong domestic growth and international development, positions the companies for anticipated continuing success in future years.
All subsidiaries and affiliates share Sally’s customer-driven operating philosophy and vision.
