Job Description

Our client is seeking a Base Management Executive / Member Services Sales Executive to join their growing team in D.12.

Job Responsibilities:

• Ensuring all members are contacted and acknowledged for their membership and support of the organisation
• Establish and meet member needs, recommending appropriate products, providing quotations, and demonstrating great value and savings
• Achievement of personal targets and KPIs across campaign services
• Work closely with the team leader and wider team to achieve overall objectives and deliver on sales campaigns and promotions
• Focus on member relationships, management, and update of CRM database of member contact and services, logging queries and passing to relevant departments
• Maintenance of high-quality standards around member engagement in relation to calls, CRM administration, service, and delivery
• To ensure fibre migration campaigns are completed to ensure our customers are on the most appropriate fibre-based service
• To ensure all identified qualifying customers from the current base are contacted for upgrade
• Ensure all in-bound cease requests are actioned to try and save/upgrade customers to the most appropriate package. This may include downgrades and re-contracting calls
• Complete win-back campaigns to offer churned customers the opportunity to return on the most appropriate package to suit their needs
• Completing the outbound calls and responding to inbound enquiries

Experience & Skills:

• Demonstrable sales experience and ability to deliver on targets and sales campaigns
• A positive, enthusiastic, confident, and energetic approach
• Strong team player that can demonstrate excellent focus on members needs and the overall success of the organisation
• Demonstrate excellent communication and interpersonal skills
• Maintain the highest standards of quality, service, and accountability

The Benefits:

• Very competitive base salary
• Uncapped commission based on delivery of sales targets
• 25 days holidays
• PRSA Irish Life- 10% company contribution
• Subsidised canteen
• Employee discounts
• Great membership base and team environment
• Attractive working hours
• Easily accessible location- via bus, Luas, or car. Close to Red Cow/M50 and free parking