Job Description

Job purpose:

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Managers absence.

Main Tasks and Responsibilities:

Customer Service

• Pro-actively deliver excellence in customer service at all times
• Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours
• Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate

Store Operations and standards

• Support the Site Manager in the efficient day-to-day running of retail unit
• Ensure that the store reflects companys standards of merchandising, presentation and Customer Care
• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
• Ensure all operational checklists are followed on a daily basis across the shop and forecourt

The ideal candidate will have:

• Minimum 2 years experience in a Supervisory/ Management position;
• Levels 1 & 2 knowledge of food safety is a distinct advantage;
• Excellent communication and delegation skills;
• Proven staff management skills;
• Highly driven with a strong work ethic;
• Passion for retail and customer excellence.
• Thrive in a fast-paced working environment.

Some of our benefits include:

• Competitive salary & flexible working arrangements
• Staff Discount
• Paid Family Leave including Maternity & Parental Leave
• Enhanced annual leave entitlements up to 27 days
• VHI Health Insurance Funded Scheme
• Colleague Assistance Programme- GP Online & Counselling Service
• Employee Referral Bonus
• Travel & Bike to Work Scheme
• Save as you earn Scheme
• Mileage Scheme
• Ongoing training, appraisals and career progression opportunities
• E-Learning and Development Portal