Job Description

We are currently looking to recruit an experienced workshop foreman/controller based in Kilkenny. This role would suit a qualified mechanic who's looking to put down the tools and try something a little different.

Responsibilities:

• Customer service
• Generating profit for the dealership
• Managing and coaching a team of technicians and apprentices, making sure targets and business objectives are met
• Working with colleagues and other departments to ensure a seamless service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Providing estimates for servicing and repairs and setting timescales
• Accurately recording technician time and writing technical reports and recommendations.
• Assisting technicians with technical challenges to identify solutions
• Ordering correct parts for vehicles
• Ensuring warranty standards are adhered to
• Liaising with other departments with regards to parts and any other queries as the workshop representative
• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
• Ensuring that all work complies with health and safety and manufacturer policy, as well as company standards

Skills & Requirements:

• Previous experience within the motor industry, particularly workshop control or technician
• Organisational skills
• Strong IT skills
• Attention to detail
• Interpersonal skills
• Problem solving and decision making
• Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email
• Motivated and able to motivate others
• Leadership and ability to delegate
• Ability to work under pressure