Job Description

We are currently looking to recruit an experienced Group Operations/After Sales Manager for our well-established client in the motor business.

Responsibility

• To act as a single point of contact between the Distributor and the Michael Lyng Motors Group for all aftersales matters
• To ensure that our Customers across the Group receive outstanding service from our After Sales Teams
• To implement processes to ensure that the Processes, Quality, and Pricing of Aftersales Service are seamless across our locations
• To manage the aftersales teams to maximize revenue and profitability while controlling departmental expenditure
• To ensure Aftersales brand standards are always implemented and adhered to.
• Ensuring proper controls, policies, and procedures are in place within the parts & service departments.
• To review department budgets & objectives regularly to address any shortfall.
• To ensure high levels of data quality are recorded as per brand standards.
• To ensure sufficient forward planning for yearly budgetary requirements is in place.
• To monitor all departmental KPIs & take appropriate action to address any weaknesses.
• To regularly review all service Recalls and Service Actions as per brand standards.
• To identify and contribute to aftersales marketing strategy.
• Ensure all warranty policies & procedures are adhered too at all times.

Requirements

• Proven experience in a previous similar role
• Extensive knowledge of the motor industry
• Excellent communications skills
• Excellent time management and organisations skills
• Team leadership

Salary

• 55k - 60k