Job Description

The sales support agent will be responsible for assisting the sales team with customer retention and prospecting the existing database to arrange appointments etc using an in-house system ( training will be provided). This role will also support customers looking to sell their vehicles and will involve follow-up calls to arrange bookings/appointments as requested by customers.

You will strive to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem-solving, alongside ensuring attention to detail.

We are currently experiencing exponential growth so this is a new role, and we are looking for a confident person to join us in establishing this role, all training will be provided and there are opportunities to progress within the company to other positions to further your career.

Responsibility

• Providing accurate information to customers whilst maintaining the quality and customer service standards of the business
• Develop good business relationships with new and existing customers.
• General administrative duties
• Manage and process customer inquiries by both phone and email.
• Booking customer appointments
• Work and support external sales colleagues to ensure high level of customer service.
• Logging detailed notes in customer accounts on all internal systems.

Requirements

• Experience in a similar role.
• Ability to identify customer needs and maximise sales opportunities.
• Confidence to discuss the benefits and features of our products or service
• Good communication, organisational, and administration skills.
• Flexible and Proactive attitude.
• Ability & Desire to deliver first-class customer service.
• Experience of good note-taking in a CRM System
• Must be knowledgeable of IT Systems training will be provided on internal systems
• Previous experience of dealing with customers over phone and email

Info

• 25k
• Full-time or 4 day week
• Flexible hours